Front Desk Supervisor - Hilton Garden Inn, Morgantown

The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Colluseum. Come join our fantastic team!

Up to Par Management + Taylor Hospitality is looking for a an ambitious Front Desk Supervisor with a friendly attitude to help us deliver exceptional experiences to our members and guests! 

Compensation:  This position starts at $17.00 per hour

Competitive Benefits Package:  Full-Time Associates receive benefits include health, dental, vision, and life, 401(k), paid time off, and other employee discount benefits through our HR-provider LL Roberts.

Responsibilities:

• Embraces ECHO Teamwork values.


• Practices Lean Management principles as an integral part of the operation.


• Answer the phone and operate the telephone switchboard.


• Greet, register, and assign rooms to guests.


• Have a thorough working knowledge of hotel property management system.


• Verify customers' credit, and establish how the customer will pay for their bill.


• Keep records of room availability and guests' accounts using the specified computer system Room Master.


• Review the reservation transaction reports daily.


• Compute bills and collect payments from guests.


• Issue room keys and help guest get all of their luggage to their rooms.


• Professionally handle guest complaints, solving problems, and follow up using service culture standards, apologize and emphasize with guests when responding complaints.


• Review accounts and charges with guests during the checkout process.


• Contact housekeeping or maintenance staff when guests report problems.


• Manage and oversee the front desk department staff to include training and answering questions, making schedules to ensure proper coverage, etc.


• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.


• Keep in contact with housekeeping to keep accurate records of room status.


• Make and confirm reservations over the phone and those submitted online.


• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.


• Record guest comments or complaints, referring customers to managers as necessary.


• Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained.


• Date-stamp, sort, and rack incoming mail and messages.


• Devise packages and other deals for the upcoming periods.


• Updating and maintaining the website- especially when it comes to special stay packages and deals.


• Make changes to guest account.


• Posting bills and charges to the accounts of small groups.


• Answer questions for guests both at the front desk and over the phone.


• Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items.


• Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation and be able to train all front office staff in their roles in emergency situations.

Qualifications: 

• Previous front desk/hospitality and supervisory experience preferred. 


• High School Diploma/GED required.


• Excellent verbal and written  communication skills.


• Ability to supervise and train front desk staff, delegate tasks, and motivate the team. 


• Ability to analyze situations, identify issues, and find productive solutions to challenges. 


• Adaptability. 


• Proficiency with Hotel Management systems.


• Ability to stand/sit for 8 hrs length of time.


• Ability to lift 30 lbs.

Additional Information:

Please note this job description is not a comprehensive listing of activities, duties or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the associate is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company:

Up to Par Management LLC and Taylor Hospitality, LLC select only the most passionate and skilled hospitality professionals. Up to Par Management LLC and Taylor Hospitality, LLC are a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships.  Up to Par Management, and it's subsidiary, Taylor Hospitality, is a leading club and hospitality management company specializing in golf, country club, hotel, and restaurant operations, full-service management, and consulting. We are a growth-oriented company pride ourselves in providing opportunities for our associates as well as our partner properties.