Front Desk Supervisor (Madison Resort Wildwood Crest)

Description

Come join a fun team with a fun culture while working in the beautiful Jersey Shore environment! The all-new Madison Resort Wildwood Crest, formerly known as the Oceanview Motel is a beach front property that was built in 1964, and at the time was the largest motel ever built in The Wildwoods. Recently purchased by Madison Resorts, this property was recently fully restored.

The property consists of a hotel, which will boast over 200 hotel rooms, multiple restaurants, multiple pools, and of course beach service with much more to come in future years.

Summary:

The Front Desk Supervisor oversees all daily operations of the Hotel Front Desk. This role is responsible for managing the first impressions of our guests of the hotel. The Front Desk Supervisor works closely with the Hotel General Manager in strategic planning of the hotel, as well as ensuring all brand standards are being followed.

Responsibilities:

• Know, understand, and adhere to company established policies and procedures.
• Ensures guest interactions are always positive. Smiles with every guest.
• Oversee the Front Desk operation to maintain high standards.
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
• Set departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the appearance, standards, and performance of the Front Desk team members with an emphasis on training and teamwork.
• Ensure team members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
• Maintain good communication and working relationships with all hotel departments.
• Monitor staffing levels to meet cover business demands.
• Conduct monthly communication meetings and produce minutes.
• Manage staff performance issues in compliance with company policies and procedures.
• Assist in recruiting, training, and developing the Front Desk team.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Inspects the property for cleanliness and reports any cleanliness issues to the appropriate leader.
• Assist with other departments, as necessary.
• Acts as the property MOD as assigned.
• Performs other related duties as assigned.

Requirements

• High School Diploma or equivalent is preferred.
• A minimum of 1 year of Front Office supervisory experience in the hotel, leisure, and/or retail sector preferred
• Ability to work nights, weekends, holidays, etc.
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing and developing people
• Knowledgeable in Profit and Loss statements
• Excellent leadership, interpersonal, and communication skills
• Accountable and resilient
• Commitment to delivering a high level of guest service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).”

Madison Resort Wildwood Crest is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Madison Resort may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.