Front Desk/Administrative Assistant

Front Desk & Administrative Assistant 

Location: Zia Recovery Center – On-Site

Job Type: Full-Time

FLSA Status: Non-Exempt

Reports To: Office Manager

Pay Range: $16.00 – $19.00 per hour (based on experience)

About Zia Recovery Center:

Zia Recovery Center is a residential substance use disorder treatment program dedicated to providing compassionate, structured, and clinically excellent care. Clients live on-site throughout treatment, allowing for continuity, safety, and comprehensive support. The program operates in compliance with CARF Behavioral Health standards, HIPAA, ADA, and New Mexico Health Care Authority requirements.

Position Overview

The Front Desk & Administrative Assistant serves as the first point of contact for clients, staff, and visitors and supports daily administrative operations while maintaining compliance documentation.

Key Responsibilities

• Greet and assist clients, staff, and visitors in a professional, trauma-informed manner


• Answer and route incoming phone calls


• Manage calendars, meetings, and scheduling


• Maintain HIPAA- and CARF-compliant filing systems


• Support onboarding documentation and internal communications


• Monitor office supplies and assist with ordering


• Assist with audit preparation and documentation accuracy


• Collaborate with medical, clinical, and administrative staff


• Report facility or technology concerns promptly

Minimum Qualifications

• High School Diploma or GED required; Associate’s degree preferred


• Two (2) years of administrative, front desk, or healthcare office experience


• Familiarity with HIPAA and CARF standards preferred


• Strong communication, organization, and computer skills


• Ability to maintain confidentiality


• Must pass background check and drug screening per NM law

Physical Requirements

• Ability to sit and work at a computer for extended periods


• Occasional lifting up to 20 lbs


• Front office environment with regular client interaction


• Reasonable accommodations provided under ADA


• Weekday and limited weekend availability as needed

Equal Opportunity Employer

Zia Recovery Center is an Equal Opportunity Employer and maintains a drug-free workplace.