Front Desk/Administrative Assistant

 Front Desk Administrative Assistant

Full-Time Monday- Friday 830am-430pm

Recovery Unplugged, a substance use disorder treatment facility, is seeking a dependable and organized Front Desk Administrative Assistant to join our team at our Lake Worth, FL facility.

This position is ideal for someone who is highly organized, comfortable multitasking, and able to work effectively in a fast-paced environment. The Front Desk Administrative Assistant serves as an important point of contact for clients, visitors, and employees while also providing administrative and Human Resources support.

Because this position works within a behavioral healthcare environment, professionalism, discretion, and maintaining client and employee confidentiality are essential.

Key Responsibilities:

• Answer incoming phone calls and direct callers to the appropriate department or team member
• Greet clients, visitors, new hires, and other individuals entering the facility in a professional and welcoming manner
• Assist employees, clients, and visitors with general questions and direct them to the appropriate resources
• Perform data entry, scanning, filing, and other general administrative duties
• Maintain a clean, organized, and professional front desk and lobby area
• Coordinate with medical and nursing staff to assist with scheduling outside appointments for clients
• Assist with notifying and coordinating clients who need to meet with physicians and/or nurse practitioners
• Facilitate the onboarding process for new employees at the Lake Worth facility
• Assist with maintaining employee personnel files in accordance with company, accreditation, and state regulatory requirements
• Upload and maintain employee documentation in Paylocity and OneDrive
• Audit personnel files for completeness and compliance
• Assist with tracking employee compliance requirements and obtaining outstanding documentation when necessary
• Provide ongoing administrative support to the Human Resources department
• Maintain confidentiality of client, employee, and company information
• Perform additional duties as assigned by the Executive Director and HR Manager

Qualifications:

• High school diploma or equivalent required
• Previous experience in an administrative, front desk, receptionist, or office support role preferred
• Strong organizational and time-management skills
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Excellent verbal and written communication skills
• Professional and courteous interpersonal skills
• Strong attention to detail and ability to maintain accurate records
• Ability to work independently as well as collaboratively with a team
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to maintain confidentiality and handle sensitive information appropriately
• Experience with Kipu preferred
• Experience with Paylocity and/or OneDrive is a plus
• Familiarity with The Joint Commission (TJC) and state regulatory requirements is preferred
• Previous experience in behavioral health, substance use disorder treatment, addiction treatment, or recovery services is a plus

About Recovery Unplugged

Recovery Unplugged provides innovative, compassionate treatment for individuals struggling with substance use disorders. Our team works together to provide a supportive environment for our clients while maintaining high standards of professionalism, quality, and compliance.

If you are organized, dependable, detail-oriented, and enjoy a position that combines front desk responsibilities, administrative support, and Human Resources, we encourage you to apply.

• Must be comfortable using a computer and learning different computer systems
• Must be personable, friendly, and professional when answering phones and interacting with clients, visitors, and employees
• Must be able to multitask and manage competing priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Strong verbal and written communication skills
• Dependable and able to work effectively both independently and as part of a team
• Proficiency with Microsoft Word, Excel, Outlook, and general computer applications
• Previous office, administrative, receptionist, or front desk experience preferred
• High school diploma or equivalent required
• Kipu experience preferred
• Paylocity and OneDrive experience is a plus
• Familiarity with The Joint Commission (TJC) and state regulatory requirements is preferred
• Knowledge of the addiction, recovery, or behavioral health field is a plus