Front Desk/Concierge

The Concierge at New Albany Country Club will be responsible for providing exceptional customer service to members and guests.

Responsibilities:

• Greet and assist members and guests upon arrival


• Answer incoming calls and address inquiries


• Coordinate transportation services for members


• Coordinate our private dining room rentals for meetings and meals


• Provide information about club services, amenities, and events


• Organize and complete daily reports


• Coordinate dining reservations and manage online registration for member events


• Coordinate and bill on-site member services as well as those provided by preferred vendors


• Track inventory of print marketing materials and create information packets


• Review and edit marketing materials for print and digital use


• Courteous initiation and direction of all inbound calls


• Other duties as assigned

Requirements:

• Previous hospitality customer service experience


• Previous office administration experience


• Excellent interpersonal, verbal, and written communication skills


• Detail-oriented


• Ability to work in Microsoft Excel, Outlook, Word


• Ability to multi-task in a fast-paced environment and remain calm under pressure


• Must be able to work some evenings, weekends, and holidays

Benefits:

• Competitive hourly compensation of $18.00 - $20.00 paid bi-weekly


• Health, Dental, and Vision are available upon the first day of employment


• 401k plan with company match


• Free employee meals and parking


• Employee longevity program


• Vacation, sick, and personal days

About the Company:

New Albany Country Club is a prestigious establishment located in New Albany, OH. We pride ourselves on delivering a high-quality experience to our members and guests.