Front Desk/Concierge

As the Front Desk/Concierge, you will serve as the first point of contact at our Clubhouse and Amenity Center, delivering an elevated resident and guest experience. This highly interactive role supports daily clubhouse operations while assisting both the Property Manager and Lifestyle Director. Success in this position requires professionalism, exceptional customer service, strong organizational skills, and a keen eye for detail.

Key Responsibilities:

• Welcome residents, guests, visitors, and prospective home buyers with warmth and professionalism.
  


• Build positive relationships with residents and foster a welcoming community atmosphere.
  


• Conduct clubhouse and amenity tours for prospective buyers as needed.
  


• Prepare complimentary coffee and assist guests with beverage and snack purchases through available vending options.
  


• Perform daily opening walkthroughs to ensure all clubhouse amenities are fully operational and guest-ready.
  


• Verify lights, televisions, furnishings, and common areas are properly arranged and presentable.
  


• Maintain cleanliness and organization throughout the clubhouse, coffee station, fitness center, and pool areas.
  


• Conduct facility inspections every two hours to ensure consistent appearance and readiness.
  


• Confirm pool gates and fitness center access points are secure and functioning properly.
  


• Replenish coffee, tea, flavored water packets, cups, condiments, and related supplies throughout the day.
  


• Monitor inventory levels and communicate supply needs proactively to the Lifestyle Director.
  


• Create, track, and close resident work orders on time.
  


• Maintain open work order reports and coordinate communications with vendors.
  


• Assist with filing, record keeping, and administrative duties.
  


• Collect and process Architectural Review Committee (ARC) applications.
  


• Answer incoming phone calls and respond to emails professionally and promptly.
  


• Schedule resident appointments and assist with communications on behalf of the Property Manager.
  


• Support community events through setup, guest registration, event execution, and cleanup.
  


• Serve as a liaison between the community and event vendors.
  


• Capture resident photos during community events for marketing and engagement purposes.
  


• Contact vendors regarding pricing, availability, scheduling, and confirmations.