Front Desk/Concierge - FT Afternoon - Downtown Austin

• LOCATION: Downtown Austin - Museum District
• SCHEDULE: Full Time | Monday - Friday 2:00 pm to 10:00 pm
• SALARY: $18.50

ABOUT US

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy. 

ABOUT THE ROLE 

Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.

WHAT YOU'LL DO 

• Meets, greets announces and verifies authorization of all residents, visitors, contractors, and employees, directing them to the appropriate area of the building and offers any assistance required.
• Watches cameras and keeps an eye on both vehicles and pedestrians coming and going from the parking garage.
• Answers all incoming telephone calls using proper telephone etiquette.
• Receives messages and immediately distributes to the intended party.
• Update and maintain accurate access authorization forms, telephone numbers for each resident.
• Directs and coordinates deliveries.
• Maintains secure storage and control of all keys issued or for which responsible.
• Assists with maintaining the cleanliness standards of the Common Areas.
• Maintains a clean, neat, organized, and safe work environment.
• Inspects the lobby area daily.
• Understands the building emergency procedures and their role in an emergency situation.
• Report any accident, maintenance issue, safety or security concern immediately to the Manager.
• Understands and follows employee guidelines.
• Maintains a cordial and respectful relationship with the residents, visitors, contractors, vendors, and fellow employees.
• Able to walk flights of stairs.
• Perform all other duties as requested by the Manager.

EDUCATION/EXPERIENCE 

• High school diploma or equivalent 
• Two (2) or more years’ experience in the Hospitality Industry preferred.
• Strong customer service, communication, and interpersonal skills are required.
• Effective written and verbal communicator.
• Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e-mail.
• Able to operate standard office equipment, including fax machine, copier, telephone, etc.
• Able to be flexible and adapt to changing environments, make decisions in stressful situations and prioritize and reprioritize tasks and projects.
• Highly motivated and able to work independently
  

WHAT YOU NEED TO SUCCEED 

• Physical demands include the ability to lift 30-50lbs.
• Standing, sitting, and walking.
• Ability to work at a personal computer, as well as talking on the phone, for extended periods of time.
• Ability to quickly and easily navigate the building as required to meet job functions.
• Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.
• Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building,
• Ability to respond to emergencies promptly.
• Communicate, receive and exchange ideas and information using both spoken and written word.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance 
• Retirement
• Paid Time Off (PTO)