Front Desk/Night Auditor

Our client, a luxury hotel in Detroit, MI is seeking a Front Desk/Night Auditor 

Responsibilities for Night Auditor

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay


• Process invoices, post checks to vendors and distribute employee checks


• Respond to guest complaints, requests and emergencies


• Reconcile all accounts in a timely manner


• Verify that all EOD work has been performed by other departments


• Schedule guest wake-up calls and reservations for the following day


• Respond to guest inquiries, concerns and complaints as needed


• Answer phones and place reservations

Qualifications for Night Auditor

• Excellent communication and math skills


• 2+ years' experience in customer service or hospitality


• Able to learn computer functions and other on-the-job skills


• Strong eye for details


• Good problem-solving skills


• Ability to multitask


• Solid customer service skills


• Strong written and verbal communication skills


• Exceptional customer service skills