Front Desk/Patient Care Coordinator

We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field. This position will support our three Southwest Missouri offices in Springfield, Nixa, and Republic. Monday-Friday 8am to 5pm. 

WHO WE ARE: 

At Expedition Pediatric Dentistry & Orthodontics, our dual specialty integrated care model positions us as a leader in both pediatric dentistry and orthodontics. We offer a distinctive blend of personalized care, a child-friendly environment, and advanced treatment options tailored specifically for young patients. With three locations across Southwest Missouri, we prioritize creating a welcoming and comforting atmosphere, featuring vibrant decor, interactive play areas, and staff trained in child psychology to alleviate dental anxieties.

Visit our website: https://expeditiondental.com/ to learn more

WHO WE ARE LOOKING FOR:

• 
  

  Proven experience in a customer service or administrative role, preferably in a healthcare setting.

  
  


• 
  

  Strong communication and interpersonal skills.

  
  


• 
  

  Knowledge of dental terminology, procedures, and insurance processes is beneficial.

  
  


• 
  

  Ability to multitask, stay organized, and work in a fast-paced environment.
  

  
  

RESPONSIBILITIES:

• 
  

  Greet and welcome patients in a friendly and professional manner.

  
  


• 
  

  Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.

  
  


• 
  

  Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.

  
  


• 
  

  Coordinate and manage the dental appointment calendar to optimize the daily schedule.

  
  


• 
  

  Verify and update patient insurance information.

  
  


• 
  

  Collect and process payments for services rendered.

  
  


• 
  

  Provide patients with information on treatment costs, insurance coverage, and payment options.

  
  


• 
  

  Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.

  
  


• 
  

  Maintain a clean and organized reception area.

  
  


• 
  

  Address patient concerns and complaints professionally and promptly.

  
  


• 
  

  Collaborate with the dental team to find solutions to patient issues.

  
  

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages. New grads welcome!

Expedition participates in E-Verify

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.