Front Dest Specialist

NIC is seeking a professional, organized, and customer-focused Front Desk / Sales Administration Associate to serve as the first point of contact for visitors, customers, and employees. This role plays a key part in creating a positive first impression while supporting sales administration, order processing, and daily office operations.

What You’ll Do:

• Greet and assist all visitors, ensuring proper check-in while creating a warm, welcoming, and hospitable front-desk experience.


• Manage employee apparel orders, walk-in orders, and training class registrations, coordinating with production on inventory and lead times


• Respond to customer service inquiries via email, including order tracking, invoices, and receipts, in a timely and professional manner


• Support the Sales team with administrative tasks such as:
  
  
  
  • Maintaining website product listings and pricing
  
  
  • Tracking and communicating backorder status
  
  
  • Processing returns and replacements
  
  
  • Assisting with product launch preparation and accuracy checks
  
  
  
  


• Maintain a clean, organized, and well-stocked lobby area


• Develop a strong understanding of NIC products and services to better assist customers and visitors

What We’re Looking For:

• Excellent written and verbal communication skills


• Strong attention to detail and organizational skills


• Ability to multitask and prioritize in a fast-paced environment


• Proficiency in Microsoft Word and basic Excel skills


• Positive, dependable, and team-oriented attitude

Physical & Work Requirements:

• Ability to sit, stand, and walk throughout the workday


• Ability to lift and carry up to 25 pounds as needed


• Frequent computer and phone use


• Office-based role with occasional exposure to production or warehouse areas

Why Join NIC:

• Be the face of the company and make a daily impact on customer experience


• Work in a collaborative, team-oriented environment


• Opportunity to learn about sales operations, products, and internal processes


• Stable, full-time role with room to grow

If you enjoy customer interaction, staying organized, and supporting multiple teams, we encourage you to apply.