Front End Manager

SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES

·         Receive visitors and answer the telephone taking messages and disbursing to the appropriate party.

·         Delegate telephone answering and messages to other front end staff as needed.

·         Prioritize incoming calls and visits based on urgency and respond to citizen needs with timely and accurate information.

·         Communicate with employees by handheld radio.

·         Create and close workorders for various divisions, including checking in on progress, updating customers, and verifying work completion.

·         Create utility locates and submit to 811.

·         Receive utility locates from 811 and disperse to Utility Line Locator.

·         Speak with citizens regarding all cemetery information.

·         Walk through cemetery with families looking to purchase burial plots and answer any questions.

·         Process Payments for cemetery.

·         Create deeds for burial plots and update ownership information into Access Database.

·         Coordinate with funeral directors to exchange burial information and to mark gravesites for burials.

·         Any other duties assigned.

WORKER REQUIREMENTS (education, certifications, experience, etc.)

·         High school diploma or GED (General Education Degree)

·         Valid Driver’s License

·         Computer literate and proficient in Microsoft office software

·         Proficiency in software and processes related to Customer Relationship Management (CRM) or Customer Success Management (CSM)

·         Ability to make quick and accurate decisions based on emergency situations and established procedures

HOURS/SCHEDULING

·         Monday-Friday

·         7am-4pm

·         On call for emergencies

·         Overtime as needed