Front End Service Supervisor

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main responsibilities:

• [Hiring team to provide specific responsibilities here. [Target 5 – 10 max main responsibilities]


• Provide exceptional customer service and ensure customers receive fast, friendly, and accurate checkout experiences.


• Handle customer concerns and complaints professionally and effectively.


• Supervise, schedule, and direct the work of Front-End Clerks, Courtesy Clerks, and Customer Service Clerks.


• Monitor front-end operations, customer traffic, service levels, and implement front-end service programs.


• Maintain front-end cleanliness, safety, inventory levels, supplies, and overall presentation.


• Oversee cash handling procedures, including safe transactions, register tills, refunds, check approvals, and cash controls.


• Serve as a cashier and provide front-end support during peak business periods.


• Respond to operational issues, system failures, pricing concerns, and customer or employee emergencies.


• Conduct store walks, delegate tasks, follow up on assignments, and support replenishment activities as needed.


• Ensure compliance with company policies, safety standards, and operating procedures.

We are looking for candidates who possess the following:

Soft skills:

• Strong customer service orientation.


• Excellent communication and interpersonal skills.


• Leadership and team-building abilities.


• Ability to remain professional and composed in high-stress situations.


• Strong problem-solving and conflict-resolution skills.


• Ability to foster a positive and inclusive work environment.


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  Demonstrates integrity, accountability, and sound judgment.

  
  

  Competencies: 



• Team leadership and supervision.


• Customer relations management.


• Cash handling and loss prevention practices.


• Decision-making and problem-solving.


• Operational execution and task delegation.


• Safety and compliance management.


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  Time management and prioritization

  
  

  Knowledge:



• Knowledge of front-end retail operations and customer service practices.


• Understanding of cash office functions and cash control procedures.


• Knowledge of company policies, safety guidelines, and sanitation procedures.


• Familiarity with POS systems, scanners, cash registers, and related front-end technology.


• Basic knowledge of merchandise, product variety, and perishability.


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  Basic math, weights, and measures knowledge.

  
  

  Abilities: 



• Ability to supervise and motivate a team.


• Ability to analyze situations, gather facts, and make sound decisions.


• Ability to operate and troubleshoot front-end equipment and computer systems.


• Ability to work effectively under pressure in a fast-paced environment.


• Ability to stand and walk for extended periods.


• Ability to lift and maneuver objects weighing up to 55 pounds.


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  Ability to maintain awareness of customer and employee safety.

  
  

  Other requirements: 



• Must be available to work flexible schedules, including evenings, weekends, and holidays as business needs require.


• Must be able to work in a fast-paced retail environment.


• Must demonstrate reliability, honesty, and a commitment to safety and customer service.


• Ability to occasionally work outdoors and in varying weather conditions when supporting store operations.

We also provide a variety of benefits including:

• Competitive wages paid weekly


• Access to up to 50% of your earned wages before payday, via our partnership with Stream


• Associate discounts


• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)


• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits


• Leaders invested in your training, career growth and development


• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:   ACI Values

A copy of the full job description can be made available to you.