Front End Shift Lead

Description

Are you a people-person with a passion for local food, community, and cooperative values? Do you love creating positive customer experiences and enjoy mentoring others? Valley Natural Foods is looking for a Front End Shift Lead to help guide our front end team and keep things running efficiently and joyfully!

Why Join Us?

At Valley Natural Foods, we’re more than just a grocery store—we’re a hub for fresh, local, and sustainable food, powered by a team that values cooperation, inclusivity, and excellent customer service. As a Front End Shift Lead, you’ll help keep our registers running smoothly, support your team, and ensure every shopper leaves with a smile.

What You’ll Do:

• Lead and support front-end staff during your shift
• Jump in to assist customers and keep checkout lines moving
• Handle cash handling, till counts, and basic troubleshooting
• Foster a positive, welcoming environment for staff and shoppers
• Work closely with managers to keep things running like a well-oiled co-op machine!

What We’re Looking For:

• Experience in retail, food service, or customer service including leadership experience
• Strong communication and problem-solving skills
• Ability to multitask and stay cool under pressure
• A love for teamwork, good food, and community-driven businesses
• Availability to work various shifts, including mornings, evenings, and weekends. 

Perks of the Job:

• Competitive pay & staff discounts on delicious food
• Access to medical, dental, and vision insurance for full-time staff
• Opportunities for growth and learning
• Be part of a mission-driven organization that makes a difference

This is a part-time or full-time position. Evenings, weekends, and open availability are strongly preferred. We value work-life balance and strive to build fair, sustainable schedules.

Valley Natural Foods is an Equal Opportunity Employer: We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements

Mandatory Qualifications:

• English proficiency. Strong organizational and communication skills (spoken, listening, & written)
• High ethical standards with personal integrity
• Ability to meet deadlines, coordinate projects and work varied hours and days
• Previous customer service and cash handling experience; familiarity with POS systems
• Excellent time management, organizational and communication (verbal, listening, and written) skills
• Detail oriented and able to multi-task and remain flexible to the changing needs of the business
• Regular, predictable attendance

Preferred Qualifications:

• Ability to influence others, drive innovation and change while confronting and resolving conflict positively
• Previous supervisory experience (1-3 years progressive)
• Strong critical thinking and problem solving skills
• Proficiency in MS Office Suite
• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 10 pounds frequently, 20+ pounds occasionally 
• Manual dexterity with ability to reach, grasp and perform repetitive motions with hands, wrists, and fingers for extended periods of time
• Close-to-mid-range visual acuity to operate cash registers and focus on and/or read data and words on a computer monitor for extended periods of time
• Ability to stand and walk for extended periods of time
• Ability to climb ladders, kneel, crouch, and bend occasionally required

Reports To: Front End Manager

Supervises: Employees scheduled on shift, no exclusive authority

Department, Status and Salary: Front End, Part or Full Time, Hourly (At-Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability
• Communication/Listening Skills
• Customer Service/Customer Focus
• Integrity/Ethics
• Sense of Urgency/Productivity
• Teamwork/Interpersonal Skills
• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Decision Making/Judgment
• Product Knowledge
• Quality

The information above is intended to describe the general nature and level of work being performance by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary. This is not an employment contract and does not interfere with MN’s Employment at Will Law.