Front End Supervisor

Description

Do you thrive in a fast-paced environment where people, good food, and community all come together? Do you love building strong teams and creating smooth, positive customer experiences? Valley Natural Foods is looking for a Front End Supervisor to help lead the front end.

Why Join Us?

At Valley Natural Foods, we’re more than just a grocery store - we’re a hub for fresh, local, and sustainable food, powered by a team that values cooperation, inclusivity, and excellent customer service. As a Front End Supervisor, you will play a key leadership role in the daily operations of the front end. You'll support the team, maintain excellent customer service standards, and help keep things running efficiently and joyfully on the floor. 

What You’ll Do:

• Supervise and support front end staff during shifts 
• Ensure excellent customer service through coaching and by setting an example 
• Handle cash reconciliation, returns, and customer concerns 
• Provide training, feedback, and performance support to team members 
• Communicate with department leads to keep store operations flowing smoothly
• Foster a positive, welcoming environment for staff and shoppers

What We’re Looking For:

• Experience in retail, grocery, food service, or customer service including leadership experience  
• Strong communication and interpersonal skills 
• A calm, positive attitude and problem-solving mindset 
• Ability to multitask, stay organized, and remain grounded in busy environments 
• Commitment to the co-op’s mission of equity, sustainability, and community

Perks of the Job:

• Competitive pay & staff discounts on delicious food
• Access to medical, dental, and vision insurance for full-time staff
• Opportunities for growth and learning
• Be part of a mission-driven organization that makes a difference

This is a full-time position. Evenings, weekends, and open availability are strongly preferred. We value work-life balance and strive to build fair, sustainable schedules.

Valley Natural Foods is an Equal Opportunity Employer: We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Requirements

Mandatory Qualifications:

• Previous supervisory experience (1-3+ years)
• Previous customer service experience; high ethical standards with personal integrity
• Detail oriented and able to multi-task and remain flexible to the changing needs of the business
• English proficiency. Strong organizational and communication skills (spoken, listening, & written)
• Ability to meet deadlines, coordinate projects and work varied hours and days
• Strong aptitude to read financials and adapt to technology
• Ability to influence others, drive innovation and change while confronting and resolving conflict positively
• Demonstrated objectivity, neutrality, and calmness under pressure and timely follow-through to commitments
• Proficiency in MS Office and POS systems
• Regular, predictable attendance

Preferred Qualifications:

• Previous accountability for scheduling, SPLH, goal setting/achievement
• Previous supervisory experience (3-5+ years progressive)
• Strong critical thinking and problem solving skills
• Previous experience in retail, grocery/co-ops, natural foods, or related industry

Physical Demands:

• Ability to lift/push/pull/carry up to 10 pounds frequently, 20+ pounds occasionally
• Manual dexterity with ability to reach, grasp and perform repetitive motions with hands, wrists, and fingers for extended periods of time
• Close-to-mid-range visual acuity to operate cash registers and focus on and/or read data and words on a computer monitor for extended periods of time
• Ability to stand and walk for extended periods of time
• Ability to climb ladders, kneel, crouch, and bend occasionally required

Reports To: Front End Manager

Supervises: Works with Front End Manager to supervise Cashiers, Shift Leads, and Online Ordering Team

Department, Status and Salary: Front End, Full Time, Non-Exempt (At-Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability
• Communication/Listening Skills
• Customer Service/Customer Focus
• Integrity/Ethics
• Sense of Urgency/Productivity
• Teamwork/Interpersonal Skills
• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Budgets/Cost Control
• Creativity/Innovation/Initiative
• Decision Making/Judgment
• Hiring/People Development
• Managing Conflict/Managing Performance
• Planning/Managing Results
• Product Knowledge
• Quality
• Team Leadership

The information above is intended to describe the general nature and level of work being performance by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. This is not an employment contract and does not interfere with MN’s Employment At Will Law.