Front End Supervisor - Starting Wage $21.03

Description

Purpose

To ensure prompt, friendly, courteous customer service and smooth, consistent, store-wide operations during designated shifts by providing supervision and direction to EEFC employees on duty.

Responsibilities

I. General

• Follow the Core Values as defined by EEFC’s Core Value statement.
• Provide exemplary customer service to both customers and staff.
• Accurately communicate what the Co-op is and the process for becoming a member.
• Familiarity with store layout, products, and services.
• Familiarity and understanding of emergency procedures.
• Stay up to date with current storewide and departmental communications, policies, notices, and logs.
• Abide by Co-op policies as delineated in the Employee Handbook.
• Willingness and ability to learn to meet the changing needs and requirements of the job.

II. Supervisory

• Perform floor monitoring duties as directed by managers.
• Oversee department staff members and direct as needed.
• Assist the manager with training and evaluating.
• Maintain confidentiality.
• Troubleshoot equipment breakdowns using established departmental procedures.
• Model a superior and professional work ethic by following/upholding policies consistently as outlined in the Employee Handbook and the Supervisor’s Code of Conduct.
• Make judgment calls as necessary to assure the welfare of customers, the staff and the store.
• Share customer feedback with appropriate department managers.
• Perform other tasks as assigned by the departmental manager.

III. Departmental - Customer Service and Cashiering

• Monitor store to ensure customers are receiving assistance where needed.
• Answer customer questions and complaints or refer to appropriate staff.
• Issue refunds to customers for returned items and properly dispose of returns.
• Thorough understanding of cashier job description and position. Fill in as a cashier as schedule requires.
• Thorough understanding of customer service representative job description and position. Fill in as a customer service representative as schedule requires.

IV. Departmental – Store Appearance

• Front and face or stock "hot spots" during shift as needed.
• Clean up spills. Keep store in clean, orderly condition during shift.
• Condition displays and assist with merchandising in all departments.
• Assure that sidewalks, parking lot ramp, and aisles of store are clear of seasonal/waste/hazardous clutter and debris.

V. Departmental – Store Security

• Organize and oversee the storewide floor monitoring process.
• Perform hourly floor walks to ensure the safety of the business.
• Maintain awareness of total floor staffing and assign tasks where required.
• Take responsibility for customer and staff emergencies and injuries, and conduct incident reporting according to procedure.
• Take responsibility for shoplifters, disorderly customers, or other disruptive activities with appropriate action as outlined in policy or by management.
• Operate, capture, record, and transfer information for the store security system.
• Properly document incident reports, emergencies, discrepancies, irregularities, and other issues as needed.

Requirements

Required Skills and Qualifications:

• Must enjoy interacting with and serving the public.
• Must have a friendly and outgoing personality and a positive attitude.
• Retail or other experience serving the public.
• Ability to handle multiple demands and stay calm.
• Professional appearance and behavior.
• Accuracy and attention to detail.
• Ability to handle multiple demands and stay calm.
• The ability to learn the computer Point of Sale system on the register.
• The ability to be reliable for regular scheduled shift work.
• Willingness to work weekends and holidays.
• Excellent communication skills.
• Organized and methodical in action.
• Excellent trouble shooting skills. Logical problem solving skills.
• Conflict resolution skills.
• Ability to successfully master the varied and numerous tasks of the Cashier and Customer Service Representative positions.
• Familiarity with natural foods and co-op's information resources.
• At least 2 years customer service experience.
• Demonstrated leadership potential, including the ability to take lead responsibility for the store while working.
• Basic proficiency in Microsoft Word, Excel, Access and internet research skills.
• General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 25 lbs.; twist, turn, squat, and bend; do repetitive motions; visually read fine print; visually read a computer screen for long periods of time.

Desired Skills and Qualifications:

• At least 5 years customer service experience.
• At least 2 years managerial experience.
• Previous cash handling experience.
• Conflict resolution training and certification.