Front End Technical Support

JOIN MILWAUKEE ELECTRONICS – OVER 70 YEARS OF INNOVATION & EXCELLENCE

Milwaukee Electronics is a trusted electronics manufacturing services (EMS) partner with more than 70 years of experience helping customers bring innovative products to market. We support leading industrial and technology companies through engineering expertise, advanced manufacturing, and flexible production solutions. Guided by our core values — One Team, Take Ownership, Seek to Serve, and Go Beyond — we are committed to accelerating our customers’ success through collaboration, accountability, and operational excellence.

Work Hours: Monday – Friday, 1:00 PM – 9:30 PM
Training Schedule: Initial training will take place Monday – Friday, 9:00 AM – 5:30 PM, for approximately two months.

SUMMARY

This role supports jobs while in pre-production, focusing on the technical review of incoming quotes, procuring tooling and supporting the CSR team. Use Valor as an assistive tool. May be asked to join meetings as a Subject Matter Expert (SME) on DFM and defect reduction with emphasis on tooling.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform Front End Technical Review on incoming quotes.


• Collaborate with CSR team to address customer questions or issues.


• Review customer provided drawings and data files to check for suitability and operating steps that influence cost.


• Order Stencils, SMT carriers, and other tooling upon request and maintain tooling log.


• Modify production tooling as needed.


• Develop recommendations on penalization and tooling.


• Clearly and concisely reporting findings and recommendations back to the CSR team.


• Maintains communication with Engineering team regarding issues with upcoming jobs.


• Research past jobs and provide defect reports for re-builds.


• Support NPI activities as requested (BOM loads, order tooling and 3D print tooling upon request).


• Provide training materials and lessons to other Front End Technical Supporters, both locally and globally.


• Participate in inter-departmental meetings as a SME, focusing on DFM and defect reduction with an emphasis on tooling.


• Utilize DFM assistive software such as Valor to complete Front End Technical Reviews and supplying customers with DFM reports.


• Follow appropriate quality policies and procedures.


• Promote Lean Manufacturing principles and continuous improvement initiatives to enhance productivity and reduce costs.


• Must be a positive and dependable team member, adaptive & supportive of change. Provide input to problem solving process and possess good communication skills.


• Maintain a clean and safe work area and environment.


• The work performed in this job can only be done on site; therefore, attendance is an essential function of the job.


• Other duties may be assigned.

QUALIFICATIONS

• An associate's degree or 2 years’ experience on SMT Equipment or Machine Programming; or equivalent combination of education and experience is preferred.


• Experience with MS Office required.


• The ability to read technical drawings and work with customer-provided data is an essential skill in this role.


• Excellent communication skills, including verbal, written and telephone


• Strives for the highest levels of quality and accuracy.


• Demonstrate a positive attitude of cooperation and respect


• Ability to work independently as well as part of a team


• Must be adaptive and supportive of change


• Must be able to continuously learn and retain knowledge of new services and or processes


• Ability to work with a sense of urgency in an ever-changing environment and meet deadlines


• Maintain a clean and safe work area and environment.


• Ability to read, speak, and understand English to enable clear communication & comprehension of documentation.


• Basic math skills required to add, subtract, multiply & divide. Basic understanding of & ability to read performance graphs.


• Ability to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATIONS

• Must successfully complete the Milwaukee Electronics Component Identification course (in-house training provided).


• Must successfully complete the IPC-A-610 Workmanship Standard Awareness course (in-house training provided).


• Must comply with ITAR regulations as Milwaukee Electronics is a DDTC Registered Company.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to use hands to point, handle, or feel & reach with hands & arms; frequently is required to stand, sit, & talk or hear; occasionally required to walk, stoop, kneel, crouch, or crawl; and must frequently lift and/or move up to 10 pounds & occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Typically, in an office environment where time is expected to be spent on the phone or computer, engaging with staff and or business owners. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.  

MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 414-228-5000 or [email protected].

For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal | U.S. Equal Employment Opportunity Commission (eeoc.gov). 

Because this job has access to controlled technology, we must comply with ITAR. Any job offers will be contingent on verification that the candidate is a U.S. person (i.e., U.S. citizen, U.S. nationals, lawful permanent resident, or individual granted asylum/refugee status in the U.S.) or can otherwise satisfy ITAR compliance requirements. If applicable, if an individual is not a U.S. person, our policy is to not take the extra step of seeking approval from the federal government for that person to work in this position.

Upon hire, the successful candidate must present acceptable proof of identity and current authorization to work in the U.S., as required on Form I-9. We do not provide sponsorship support for employment-based visas such as H-1B.