Front House Supervisor - Johnstown

Front House Supervisor -  Johnstown, CO 

The Screamin Peach is hiring a full-time Front House Supervisor to oversee daily front desk operations while managing staff and essential systems at our Johnstown location near Centerra. This role requires exceptional leadership, organization, and customer service skills.

Key Responsibilities

• Deliver excellent customer service to all clients.
• Perform daily receptionist duties with full competency.
• Recruit, interview, hire, onboard, and train new front desk staff.
• Supervise front desk employees, including scheduling, attendance, performance monitoring, and mentorship.
• Assist the COO with payroll tasks, including PTO reporting and onboarding new employees.
• Implement specials, sales, and incentives to boost performance.
• Manage and maintain front desk and boutique areas, ensuring smooth operations.
• Handle cash drawer management, deposits, and closing reports.
• Maintain inventory for office supplies and paper products.
• Oversee boutique retail operations and coordinate inventory updates with the buyer.
• Serve as a management representative for customer complaints and feedback.
• Respond to online reviews professionally and promptly.
• Collaborate with the Wax Manager to ensure effective, well-rounded leadership.
• Provide weekly and monthly reports on sales, staff performance, and shop needs.
• Notify upper management of any necessary maintenance.
• Assist with additional tasks as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of customer service experience required.
• At least 1 year of management experience preferred.
• Familiarity with Zenoti software considered an asset. 

• Strong written and verbal communication skills.
• Professionalism, compassion, and positivity.
• Foundational math and computer skills with proficiency in general office technology.
• Excellent problem-solving and decision-making abilities.
• Confidence in directing and supervising staff.
• Ability to maintain discretion in sensitive matters involving staff and clients.
• Flexible availability, including weekends.
• Upbeat, friendly, and personable demeanor.
• Ability to receive and implement feedback.
• Strong attention to detail and commitment to excellence.
• Ability to thrive in a fast-paced, autonomous environment.

• Training Pay: $15.00 per hour
• Post-Training Pay: $17.00 per hour
• Benefits:
  • Vacation and sick time
  • Telehealth benefits
  • Ancillary benefits through Aflac and Edward Jones

If you’re a strong leader who thrives in a fast-paced, customer-focused environment, we’d love to hear from you!