Front of House Director

Position Overview

The Front of House (FOH) Director is responsible for leading all guest-facing operations while developing a strong, engaged team that delivers exceptional hospitality. This role ensures operational excellence, team development, and alignment with Chick-fil-A’s core values. The FOH Director works closely with other directors and leadership to drive consistency, accountability, and a remarkable guest experience.

Key Responsibilities

Leadership & Team Development

• Recruit, train, coach, and develop FOH team members and leaders
• Build leadership bench strength by identifying and mentoring high-potential team members
• Lead by example through a positive attitude, professionalism, and strong work ethic
• Conduct regular one-on-ones, performance evaluations, and coaching conversations
• Foster a culture of accountability, engagement, and continuous improvement

Guest Experience & Hospitality

• Ensure an exceptional guest experience in all FOH areas (dining room, drive-thru, front counter, mobile, curbside)
• Uphold Chick-fil-A service standards, including Core 4 and Second Mile Service
• Address guest concerns promptly and professionally, ensuring resolution and recovery
• Monitor guest feedback, surveys, and metrics to identify opportunities for improvement

Operational Excellence

• Oversee daily FOH operations to ensure speed, accuracy, cleanliness, and food safety
• Ensure proper staffing, positioning, and deployment during all dayparts
• Partner with BOH leadership to maintain strong communication and flow of operations
• Maintain FOH systems, checklists, and procedures for consistency
• Ensure compliance with brand standards, policies, and procedures

Training & Development

• Ensure all FOH team members are properly trained and certified for their roles
• Partner with Training leadership to execute onboarding and ongoing development
• Implement cross-training strategies to increase flexibility and performance
• Reinforce standards through ongoing coaching and real-time feedback

Scheduling & Labor Management

• Create and manage FOH schedules to align with business needs and labor targets
• Monitor labor usage and make adjustments to optimize efficiency
• Plan staffing needs around promotions, events, and seasonal volume changes

Communication & Collaboration

• Communicate clearly and consistently with leadership and team members
• Lead FOH meetings and shift huddles to align on goals and expectations
• Collaborate with Marketing, Training, and Catering leaders as needed
• Support store-wide initiatives and events

Qualifications

• Previous leadership experience in quick-service or hospitality preferred
• Strong communication, organization, and time-management skills
• Ability to lead and inspire a diverse team
• High level of accountability and attention to detail
• Passion for guest service and team development
• Availability to work a flexible schedule, including early mornings, evenings, and weekends

Core Competencies

• Servant leadership
• Emotional intelligence
• Problem-solving and decision-making
• Coaching and feedback
• Operational discipline
• Team engagement

Success Metrics

• Guest satisfaction scores and feedback
• Speed of service and accuracy metrics
• Team retention and engagement
• Training completion and leadership development
• FOH cleanliness and brand standard compliance

Why Join Chick-fil-A?

• Purpose-driven culture
• Leadership development opportunities
• Competitive pay and growth potential
• Opportunity to make a positive impact on guests, team members, and the community

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Holidays
• Overtime

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• 401(k) matching
• Employee discount
• Paid training