Front of House Employee

Company : Luci's Urban Concepts

Job Description - Front of House Employee

Position Overview: Luci's Marketplace is looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.

Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.

Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.

Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.

Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.

Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.

Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.

Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.

Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.

Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.

Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.

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Front of House Employee

Job Description - Front of House Employee

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