Front Of House Manager

Description

We are seeking a dedicated and experienced Front of House Manager to oversee the daily operations of our establishment. The ideal candidate will ensure exceptional customer service, manage staff, and maintain a welcoming environment for guests. This role requires strong leadership skills and a passion for hospitality.

Key Responsibilities:

- Supervise, schedule, and coordinate front of house staff to ensure efficient service delivery

- Hire, train, mentor, and evaluate team members to enhance performance and customer satisfaction

- Manage reservations, seating arrangements, table turnover, and guest inquiries

- Address and resolve customer complaints in a professional manner

- Monitor cleanliness and organization of the front of house area

- Implement and uphold service standards and policies

We are an equal opportunity employer and welcome applications from all qualified individuals.

Requirements

Skills and Qualifications:

- Proven experience in a front of house management role or similar position

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Ability to work in a fast-paced environment and handle multiple tasks

- Knowledge of hospitality industry standards and best practices

- Proficient in reservation and point-of-sale systems

- Strong problem-solving skills and attention to detail

- Flexibility to work days, evenings, weekends, and holidays as needed