Front of House Manager

Key Responsibilities:    

• Hires, trains, and develops all FOH restaurant staff in fine dining service standards.
• Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars.
• Organizes and conducts pre-shift and departmental meetings daily.
• Maintains communication with all departments to ensure customer service needs are met.
• Creates seating charts and station assignments daily, following up with support staff of daily expected business.
• Maintains all reservation systems and books to accommodate business demands.
• Creates side work assignments and ensures completion with wait staff. 
• Maintains the highest level of service to client/guest, ensuring their satisfaction.
• Maintains cleanliness and presentation of dining room area.
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner.

Experience Includes:

• 2-4 years of upscale restaurant experience in Management position
• Food Handler certified.
• Knowledgeable with Labor Laws, Health Codes, Safety, Food Handling and Sanitation
• Must be able to work a flexible schedule including days, nights, weekends and holidays.

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