Front of House Representative

Job Title: Front of House Representative

Department: Guest Services

Reports To: Guest Services Manager

FLSA Status: Non-exempt

Employment Type: Full-time & Part-time , flexible schedule

Position Summary

We are seeking a Front of House Representative for a luxury mixed-use property that combines short-term hotel accommodations with full-time residences. The role is the property’s primary point of contact for guests, residents, tenants, and visitors. It is accountable for a consistent, high-quality service experience across all four. The ideal candidate brings hospitality background, professionalism, sound judgment, and the ability to manage competing priorities in a fast-paced environment.

Key responsibilities

Guest and Resident Services

• Welcome guests, residents, tenants and visitors with a courteous, professional standard of service.
• Manage check-ins and check-outs for short-term guests accurately and efficiently.
• Build strong, ongoing relationships with residents and tenants, and respond to their day-to-day needs.
• Address requests and concerns proactively, and follow each through to resolution.

Front Desk Operations

• Manage a multi-line phone system, handling inquiries promptly and professionally.
• Oversee packages, deliveries, visitor access and building notices.
• Provide accurate information about building amenities, policies, services and the local area.
• Work with housekeeping, maintenance and building management to resolve issues quickly.
• Escalate time-sensitive and safety-related matters according to property procedures.
• Uphold the property’s service, communication and confidentiality standards at all times.
• Represent the brand’s hospitality values in every interaction.

Schedule

This position requires a flexible schedule. Shifts may include weekends and holidays, based on operational needs.

Qualifications

• Front desk, concierge, hotel or residential property experience. 
• Bilingual or multilingual skills, to serve a diverse population of guests, residents and tenants.
• Familiarity with property management or hotel software. A willingness to learn new systems is required.
• Strong customer service and communication skills
• Professional presence and sound judgment under pressure
• Ability to manage several priorities and work independently
• Commitment to discretion and confidentiality

Your work directly shapes the experience of the people who visit, stay and live on the property.