Front of House Service Staff Member

The Front of House Service Professional at The Turn is responsible for delivering exceptional food and beverage service to members and guests in a fast-paced, casual environment. This dual-role position requires an individual who is equally comfortable preparing drinks behind the bar and providing table-side service with professionalism, efficiency, and a warm, friendly demeanor. The ideal candidate will be team-oriented, self-motivated, and committed to creating a high-quality experience for all patrons of The Turn.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Provide table, grab & go, and bar service during all meal and beverage periods.
• Accurately take food and beverage orders, input them into JONAS, and ensure timely delivery.
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with club standards and Virginia ABC regulations.
• Anticipate members’ needs and offer recommendations based on menu and seasonal offerings.
• Ensure all orders are presented promptly, accurately, and attractively.
• Monitor member satisfaction and address any concerns or issues promptly and professionally.

Bar Operations

• Maintain a clean, well-stocked, and organized bar area at all times.
• Follow all recipes and portion standards for mixed drinks and cocktails.
• Ensure the safe and legal service of alcohol to all members and guests.
• Maintain inventory control by accurately tracking pours, minimizing waste, and reporting low stock levels.

Cleanliness & Setup

• Set up and break down service stations and bar areas according to daily needs.
• Maintain cleanliness and organization of dining, serving, and bar areas during and after shifts
• Follow all sanitation and safety procedures in accordance with health department regulations and club standards.

Team & Communication

• Communicate effectively with kitchen, management, and fellow team members to ensure smooth operations.
• Attend all meetings and training as scheduled. 
• Support fellow team members during peak periods and help create a positive work environment.

Performance Expectations

• Maintain high levels of member satisfaction and positive feedback.
• Consistently adhere to The Turn’s service standards and appearance guidelines.
• Demonstrate reliability in attendance, punctuality, and accountability.
• Exhibit initiative, teamwork, and a proactive approach to problem-solving.
• Contribute to a clean, efficient, and professional work environment.

• Previous waitress, waiter or banquet server experience preferred.
• Demonstrate a high caliber of professionalism and presentation, commensurate with the expectations of a private club setting
• Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
• Ability to maintain quality and safety standards
• Demonstrated strong oral and written communication skills to a wide variety of constituents
• Excellent interpersonal/relationship-building skills

Physical Demands and Work Environment

• Must be able to stand, walk, squat, reach, bend, climb, clean, walk on rough ground and lift up to 20 pounds
• Must be able to handle hot and cold interior and exterior conditions and exposure to dust, fumes and gases
• Independent mobility