Fuzzies Burgers is seeking a Customer Service Lead to join our team in Oriole Park at Camden Yards and assist our operation through its next level of anticipated growth and beyond!
POSITION SUMMARY:
The primary responsibility of the Front of House Supervisor is to be the brand ambassador while overseeing front-of-house operations in a high-volume setting. This role is perfect for a motivated leader who thrives in a fast-paced environment and enjoys delivering top-tier customer service. The Customer Service Lead will be responsible for providing positive guest experiences, resolving customer complaints, and supporting team members throughout their shifts.
The Front of House Supervisor will report to the Crew Chief and Front of House Manager.
COMPETITIVE COMPENSATION STRUCTURE:
$15.00-$35.00+ per hour (depending on daily tip share)
We incentivize our team through a tip sharing system as a bonus to their base rate (starting hourly rate based on experience)
KEY RESPONSIBILITIES:
- Greet customers and provide excellent customer service
- Monitor and control the pace and flow of the customer lines for ordering and pick-up
- Assist guests with self-service kiosks and answer any menu-related questions
- Assist kitchen in expediting food
- Ensure compliance with all stadium policies, including but not limited to - checking IDs for alcoholic beverage purchases, maintaining kitchen sanitation and cleanliness
- Delegate tasks and responsibilities to team members based on operational needs, including Cashiers and Food Expeditors
- Monitor Food Expeditors to ensure speed, quality and efficiency
- Monitor Cashiers to ensure customer service standards are being upheld
- Responsible for completing daily log binder
- Responsible for daily inventory of restaurant supplies - including but not limited to beverages and snack products, cleaning and sanitation supplies, register supplies
- Assist in ordering par levels of restaurant supplies
- Assist in organizing and stocking beverage and snack products
- Communicate with management regarding guest issues, staff performance and operational needs
- Resolve guest complaints or escalated issues when necessary
REQUIREMENTS:
- High School Diploma or equivalent
- Must be at least 21 years old
- Able to read, speak, comprehend and understand English
- Able to talk and hear directions in a loud kitchen environment and follow instructions
- 2-years of related high-volume customer service in the food industry
- 2-years of management or supervisory experience
- ServSafe Alcohol Certified or willingness to obtain certification
- Availability to work days, nights, weekends, and any holidays that fall within the Baltimore Orioles MLB schedule
- Reliable transportation is a MUST
- A passion for customer service and dedication to food and beverage is ideal
- Positive attitude is a MUST - professional composure, being a team player, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in difficult situations
- Responsible work ethic - this role requires being punctual, dependable, trustworthy, and thorough in completing all work obligations
- Ability to stand for extended periods, and lift 30+ pounds
- Ability to maintain cleanliness and organization and a strong sense of personal hygiene
IMPORTANT DISCLAIMER NOTICE:
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an individual may be required to perform.
THE REWARDS:
Joining Fuzzies Burgers is unlike any restaurant environment you’ve ever worked in. We are one of the fastest-growing food brands in the Baltimore area and we love our team, our city, and what we do!
As a company we focus on developing our people by building proud, dynamic teams while helping our team members reach their personal and professional goals. We are committed to growing and maintaining quality employees, sourcing only the best ingredients, and consistently creating an outstanding guest experience. We also like to have fun! Fuzzies Burgers by Nostalgic Hospitality Inc. is a local family-owned and operated company located in Forest Hill, Maryland.
Salary :
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