Front of House Supervisor

Firmly rooted in Nashville, Dozen’s mission is to be a cornerstone of the community, delivering exceptional quality with unwavering integrity. We value our work, ourselves, and those we work alongside as we strive for perfection while putting our unique selves into everything we make and do, day after day.

We’re hiring a Front of House Supervisor. Prior supervisory experience in a high volume hospitality environment is required.

This is a full-time position with 5 eight-hour shifts per week. This position requires at least one closing shift (11:30am-7pm) weekly. At least one weekend shift per week is required.

Pay starts at $27 per hour, which includes a tip share; we will pay a higher rate for a person with relevant experience. Dozen offers benefits to full-time employees, including paid time off, 401(k) with employer match, and medical, dental, and vision insurance.

This position requires constant standing, frequent walking and bending, and the ability to lift and/or carry up to 50 pounds without assistance. Basic math skills are required.

Dozen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, or service in the military.

JOB DESCRIPTION

The Front of the House Supervisor is responsible for developing and implementing strategies which will improve Dozen’s customer relationships, dedication, and satisfaction with the service provided. This position is a full-time non-exempt (hourly) position that reports to the Customer Experience Manager. The responsibilities of this role include, but are not limited to:

TEAM

• Assists Customer Experience Manager with hiring new FOH servers, including: creating job postings, reviewing resumes, scheduling interviews, making a hiring decision, and scheduling orientation.


• Continuously coaches and trains the FOH team on the standards, practices, and culture of Dozen Bakery.


• Maintains a working knowledge of all Dozen products in order to inform and educate customers and staff; schedules product education classes for the FOH team.


• Schedules and conducts monthly meetings for the FOH staff to provide new information, address any issues, and recognize the hard work of each person in their department.


• Schedules and conducts quarterly shift leader meetings.


• Ensures all team members are following food safety practices at all times.


• Participates in weekly managers meetings in order to collaborate and share information with the owner and other managers. 


• Collaborates with Beverage Supervisor on a daily basis, ensuring effective leadership of the team as a whole.


• Documents any performance or conduct issues of members of the FOH team; creates a specific action plan to correct any documented issues.


• Develops training documents to ensure all FOH staff understands their role and the standard of customer service that we provide at Dozen. 

 ADMINISTRATIVE

• Creates a weekly schedule for FOH staff, ensuring that the bakery is adequately staffed to offer the quality of service that meets the Dozen standard. 


• Completes monthly inventory.


• Places orders for items needed in the department.


• Counts the cash register on a daily basis and maintains accuracy. 


• Maintains Square library and POS systems.

PERSONAL LEADERSHIP

• Leads the team at Dozen by example, with empathy, kindness, and humility.


• Maintains regular and punctual attendance, including at least one weekend shift each week and at least one closing shift each week.


• Communicates clearly and compassionately with customers and staff. 


• Maintains an extensive knowledge of food safety requirements and practices; obtains a food safety certification in order to serve as the person-in-charge for health department inspections when necessary.


• Maintains alcohol server’s permit; follows all regulations for selling alcohol.


• Maintains a positive attitude and upbeat personality, even when faced with stressful situations, competing demands, and shifting priorities.


• Uses emotional intelligence in order to interact with a multitude of different personalities and needs; treating every person with respect.


• Maintains a sense of curiosity and a desire to learn; translates that curiosity and excitement to customers and staff.


• Manages a large amount of details without becoming overwhelmed; develops systems to manage these details. 


• Has a strong sense of personal accountability and a desire to be better every day.


• Maintains a commitment to making Dozen a more diverse and inclusive work environment.


• Handles all customer complaints with empathy, kindness, and humility; escalates complaints to a higher level when appropriate.