Front of House Supervisor - $500 sign on bonus

Rock and Brews Casino/ Kaw Gaming Inc. 
Position Title: Front of House Supervisor
Reports To: Front of House Manager
Compensation: Hourly – Minimum 40 hours per week required

Position Summary

The Front of House (FOH) Supervisor supports the FOH Manager in overseeing all aspects of the restaurant’s front-of-house operations. This role ensures high-quality guest service, effective staff supervision, cleanliness, and efficiency, with a strong focus on inventory, food presentation, and day-to-day operations.

Qualifications

• High school diploma or GED required

• Minimum 2 years of experience in a similar supervisory role

• Excellent guest service and interpersonal communication skills

• Strong organizational skills and attention to detail

• Proficient in Microsoft Word and Excel

• High standards of personal hygiene and appearance

• Ability to stand for extended periods and perform physical tasks

• Experience with POS systems preferred

• Must hold valid food handler certification and alcohol license

• Ability to work flexible hours, including nights, weekends, and holidays

• Must pass a background check in accordance with Kaw Nation Gaming Commission requirements for a gaming license

• Ability to frequently lift up to 50 pounds, bend, stoop, and walk

• Self-motivated and able to work independently

• Education and experience may be considered in combination

Essential Duties and Responsibilities

• Assist the FOH Manager with daily operations of the restaurant

• Supervise front-of-house team members, including scheduling, training, and performance oversight

• Ensure all opening and closing procedures are properly executed

• Oversee cleanliness, organization, and maintenance of the FOH area

• Manage daily cash handling procedures and POS system accuracy

• Maintain inventory and ensure adequate par levels for FOH supplies

• Keep alcohol license records updated; coordinate with HR for renewals

• Ensure all FOH staff maintain valid food and alcohol certifications

• Monitor and enforce health, safety, and sanitation standards

• Provide training and ongoing support for FOH staff across all shifts

• Lead by example with a professional demeanor and appearance

• Step in to assist with register operations during peak periods

• Provide excellent guest service and resolve customer complaints

• Communicate clearly and effectively with staff, guests, and management

• Collaborate closely with the FOH Manager to ensure smooth restaurant operations

• Maintain quality assurance for all items served

• Forecast food and beverage needs to ensure proper stock levels

• Demonstrate strong leadership and delegation skills

• Maintain positive working relationships with guests, team members, and vendors

• Ensure gaming badge is visibly worn while on duty

• Perform additional duties as assigned by the FOH Manager