Front of House Team Member

The FOH team member is responsible for the successful execution of the Pizza Inn experience through serving the guest

in a team member capacity by performing all the front of house functions.

Essential Job Functions

Qualifications and Requirements:

Basic Qualifications

• No experience required

Minimum Qualifications

• Must be organized, flexible, and detail-oriented
• Ability to effectively communicate with other employees
• Must have basic math skills, and have the ability to handle money accurately
• Must be pleasant, personable, and friendly
• Sense of urgency

Physical & Mental Requirements

• Must be able to stand for periods of up to 4 hours
• Must be able to read and write to facilitate communication
• Must be able to speak clearly and listen attentively to customers, team members and management
• Must be able to bend, stoop, and kneel repeatedly over a long period of time
• Must be able to lift up to 40 pounds

Essential Functions:

• Collects cash, checks or charge payments from guests
• Ensures an accurate accounting of all transactions, collections, and disbursements during work shift
• Greets guests as they enter the dining area
• Organizes seating chart; designates sections
• Responsible for seating guests
• Knows menu and can describe items
• Knows current specials and promotions
• Responsible for setting-up cash drawer and following security procedures
• Answers phone, suggestively sells menu items, accurately takes orders and quotes proper delivery times
• Responsible for proper cash handling
• Able to give directions to the restaurant
• Keeps pace with incoming orders
• Keeps area clean and organized
• Assists in keeping kitchen area clean
• Stays familiar with delivery area
• Assists with folding pizza boxes
• Performs guest callbacks
• Greets guests and presents them with the menu. Informs guests of specials and menu changes, suggestively sells, and answers questions regarding food, beverages, and service
• Takes food orders from guests and relays to kitchen staff
• Prepares and delivers beverage orders
• Serves courses from kitchen and service areas promptly, and garnishes items with proper presentation prior to serving
• Assists in stocking workstation, bussing tables, and resetting tables
• Processes guest’s orders to ensure all items are prepared properly and on a timely basis
• Communicates with other employees to ensure guest satisfaction with the food and service
• Assists in other areas of the restaurant when needed
• Completes opening and/or closing checklists
• Perform other related duties, as assigned by company management