Front Office Advocate

Rosie’s Place, a sanctuary for poor and homeless women, offers emergency and long-term assistance to women who have nowhere else to turn. Founded in 1974, Rosie’s Place welcomes each guest with respect and unconditional love. Rosie’s Place accepts no government funds and relies instead on committed volunteers and private supporters to accomplish its effective and innovative work.

OPPORTUNITY

Rosie’s Place is looking for a Front Office Advocate to join our Front Office team. Reporting to the Front Office Manager, the Front Office Advocate provides a welcoming and supportive atmosphere for guests and visitors entering Rosie’s Place and to act as an effective, respectful liaison for guests seeking to access services.

ESSENTIAL RESPONSIBILITIES

• Provide reliable, dependable, punctual coverage of the Rosie’s Place front office via the front desk.
• Answer doors. Greet guests and visitors at the main entrance and create a welcoming and supportive atmosphere.
• Handle all incoming telephone calls. Transfer calls to staff and take phone messages for guests.
• Handle all incoming mail and packages. Sort and file guest mail every day and make sure packages go to where they belong.
• Oversee the use of guest telephone, computer, laundry, and showers.
• Copy, fax and send out mail to guests.
• Maintain all front desk printed material and bulletin boards.
• Assist donors with incoming donations.
• Manage the guest daily services calendar/schedule. Keep track of all daily services.
• Stock hygiene cabinet with toiletries, towels, laundry soap, undergarments, and socks.
• Wash towels for guest showers.
• Consistently monitor all guest areas and resolve conflicts in a respectful manner to maintain a peaceful environment.
• Respond to all guest emergencies in an efficient and safe manner and follow all emergency protocols.
• Write in the log every day and consistently communicate with staff through email.
• Additional duties as assigned by the Front Office Manager

QUALIFICATIONS

• Experience working with women who have experienced poverty and homelessness required.
• Fluency in Spanish and/or Haitian Creole strongly preferred.
• Dependable, flexible and able to work effectively in a collaborative and busy department.
• Good written, verbal and computer skills.
• Ability to handle multiple tasks at once.
• Strong commitment to social justice and the mission of Rosie’s Place
• Adaptable, able to cope with stress, quick thinking and energetic.
• Proficiency in Microsoft Office applications.

HOURS

Saturday and Sunday, 9am – 5:00pm, Monday -Wednesday 11am-7pm (40 hours)

WHAT WE OFFER

The starting pay rate for this full-time (40 hour) non-exempt position is $25 per hour.

Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour.

Rosie’s Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.

WORK EXPECTATIONS

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Front Office Advocate is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests, and volunteers. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered.

HOW TO APPLY

Please submit your resume and cover letter through Rosie’s Place’s online portal to apply.

Commitment to Equity, Diversity and Inclusion

At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability.

Equal Opportunity Employer

We value diversity in our workplace and strongly encourage applications from individuals of all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.