Front Office Agent

Position Summary:
The Front Office Agent serves as the face of the hotel, delivering exceptional guest service from arrival to departure. This role is responsible for managing check-ins and check-outs, handling reservations, answering guest inquiries, and resolving issues promptly to ensure a positive and memorable guest experience.

Key Responsibilities:

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  Greet and welcome guests in a friendly, professional manner

  
  


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  Check guests in and out efficiently using the property management system

  
  


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  Manage room reservations, cancellations, and modifications

  
  


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  Answer phones, emails, and in-person inquiries accurately and courteously

  
  


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  Handle guest concerns and complaints with empathy and professionalism

  
  


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  Process payments, room charges, and authorizations accurately

  
  


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  Communicate with housekeeping and maintenance to ensure room readiness

  
  


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  Maintain a clean, organized, and professional front desk area

  
  


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  Follow hotel policies, procedures, and security standards

  
  

Qualifications & Skills:

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  High school diploma or equivalent required

  
  


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  Previous hotel or customer service experience preferred

  
  


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  Strong communication and interpersonal skills

  
  


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  Ability to multitask and remain calm in a fast-paced environment

  
  


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  Basic computer skills; hotel PMS experience a plus

  
  


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  Flexible availability, including evenings, weekends, and holidays

  
  

Physical Requirements:

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  Ability to stand for extended periods

  
  


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  Ability to lift up to 25 lbs as needed

  
  

Disclaimer

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected] 

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free