Front Office Agent - Embassy Suites San Antonio Landmark

ABOUT US

At Zachry Hospitality, we are passionate about

hospitality

and excellent

customer service . Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where

we do the right thing because it is the right thing to do.

Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

Company paid short-term and long-term disability.
Medical, dental and vision insurance
Fidelity 401K retirement plan with employer matching up to 6% of contribution
Hilton Hotel Travel Discount Program
Paid Time Off (PTO)
Free Meal
Free annual VIA bus pass
Quarterly Incentive Bonus
Referral Bonus Incentive Program
Team Member Assistance Program
JOB PURPOSE:

To greet and register guests, provide prompt and courteous service during guests' stay, and settle guest accounts at the completion of their stay.

ESSENTIAL FUNCTIONS:

Uses courteous and clear speaking voice, listens to guests' requests, and responds with appropriate action. Supplies accurate information such as local attractions and seasonal events.
Completes the registration process by accessing and entering information in the computer system, and use all hotel standards to confirm accurate information. Make appropriate room selection based on guest needs. Provides welcome folder containing electronic room key, coupons, Bonus claims form, room information and Refreshment Center keys as appropriate. Requires continual movement throughout Front Office and required standing 8 hours at front desk.
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Field guest complaints, conduct research, and develop a positive solution. Listens and extends assistance in order to resolve problems.
Other duties as assigned.

EDUCATION:

High school graduate or equivalent preferred.

EXPERIENCE:

Prior hospitality experience preferred.

LICENSE/CERTIFICATE:

N/A

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 210.270.0772

Equal Opportunity Employer, including disabled and veterans.

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