About the Organization
Good Samaritan Clinic is a 501c3 non-profit in Morganton, NC providing quality primary health care to those in our community who are uninsured, underinsured, and underserved. As a free and charitable clinic, we are committed to improving health outcomes for our patients regardless of their ability to pay. Our clinic works collaboratively with like-minded organizations and agencies to provide the following programs and services: Primary care including preventative, acute, and chronic care. Specialty care on-site and through UNC Health Blue Ridge. On-site pharmacy. Resources for social determinants of health through Burke Health Network. NC MedAssist/ Medication Assistance Programs. NC Farmworker Health Program.

The Front Office Assistant is the face of the clinic and the first person most patients meet. A welcoming personality and the ability to communicate effectively with all types of people is essential in this role. Some responsibilities of the Front Office Assistant includes  greeting patients, checking in, answering calls and voicemails, data entry in the electronic medical record system, and assisting other clinical staff to ensure patients receive the best possible care. 

Qualifications
Education: High School Grad or equivalent
Experience: Preferred two years of a similar medical environment, but we are willing to train; familiarity with computers and standard office equipment required.
Other: Bi-lingual Spanish HIGHLY PREFERRED. More than half of our patients are best served in a language other than English. Strong communication skills, attention to detail, and critical thinking skills are expected in this position.

Duties and Responsibilities
Greet the public both via phone and in person upholding the philosophy, values, and policies of Good Samaritan Clinic.
Answer basic queries regarding patient eligibility, clinic services, and community resources. 
Direct phone calls and visitors to the appropriate staff member.
Verify patient information (phone number, address, enrollment compliance, etc.) at the time of check-in.
Balance the cash drawer at the close of every day.
Maintain a high degree of professionalism and discretion when dealing with confidential information.
Assist other clinical staff during high-traffic times when primary duties allow. This may include, but is not limited to, rooming patients, taking vitals, interpreting, and scheduling follow-up appointments. 
Assist with various programatic operations as requested when primary duties allow. This may include tracking data for grant reports, following up on care management, and filing data into patient charts via the electronic medical records system.