Front Office Assistant

JOB SUMMARY: Peak Sport and Spine is seeking a high functioning candidate with medical office experience that is energetic and well-organized to work in our Downtown Chesterfield office. You must have excellent customer service skills and be proficient at multitasking. Strong attention to detail and accuracy a must.

RESPONSIBILITIES:

1. Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors.
2. Schedules patients for services(s) within established guidelines.
3. Greets and registers patients in a timely, professional and customer-focused manner.
4. Explains Peak Sport and Spine's policies and procedures and billing processes to patient. Direct patient appropriately as needed.
5. Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
6. Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
7. Generates and maintains medical records.
8. Responds to all requests for information according to established procedures.
9. Assumes responsibility for and maintains cash drawer system according to procedure.
10. Maintains office and facility inventory and orders supplies as needed, following established procedures.
11. As appropriate, attends and participates in clinic/management meetings and in-service education programs.
12. Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
13. Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.
14. Performs other duties as requested.

QUALIFICATIONS: Requires a high school diploma, or GED. A minimum of 2 years medical front office experience is required along with insurance verification and prior authorization experience.