Front Office Assistant

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Department: Administration

Location: Lawrence, PA 

Essential Duties and Responsibilities

• Greet and welcome visitors in a professional, courteous manner, serving as the first point of contact for customers, vendors, and delivery personnel
• Coordinate logistics for catered events, including placing orders and handling setup and clean-up
• Order and maintain inventory of office supplies, coffee, business cards, and other materials necessary for meetings and events
• Perform order management processes for support team members
• Maintain cleanliness and organization of the reception area, kitchen, and lunch areas and ensure they are stocked and well-kept
• Answer and route incoming phone calls to the appropriate team members
• Receive, sort, and distribute incoming mail and packages; prepare and coordinate outgoing shipments
• Provide information regarding company services; assist in resolving basic client inquiries or direct questions to the appropriate department
• Maintain regular office hours from 8:00 AM to 5:00 PM as a 100% in office employee, with occasional overtime or coverage during the lunch hour as business needs require
• Reconcile company credit card expenses and prepare expense reports

The Ideal Candidate:

• Minimum of 5 years’ experience in a front office, administrative, or customer service role
• Proficient in Microsoft Office, with the ability to quickly learn internal business systems (such as IFS)
• Strong organizational, verbal, and interpersonal communication skills, with a proven ability to deliver excellent customer service
• Able to manage multiple priorities and respond effectively to last-minute requests in a fast-paced environment
• Self-motivated, with the ability to work independently and collaboratively as part of a team
• Professional demeanor with a positive, solutions-oriented approach
• Prior experience in office operations within an industrial environment is desirable

Core Competencies:

• WORK COLLABORATIVELY: Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS: Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication, and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY: Behave ethically, act fairly, and take responsibility for accomplishing work goals.

Additional Details:

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability