Front Office Assistant at Roos Orthodontics

Front Office Assistant

Department: Operations

Reports to: Practice Manager/Regional Manager

Status: Non-Exempt

Major Responsibilities/Activities:

Welcome patients and visitors to the office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.

Schedule/confirm appointments ensuring patient satisfaction, provider time and most effective use of rooms.

Verify insurance coverage.

Endeavors to keep patients on schedule by reminding provider of service delays.

Maintain front office area is neat and orderly.

Assists patients with insurance and billing questions.

Prepare financial treatment plans and present to patients.

Complete daily checklist on time and accurately.

Check out patients upon appointment completion. Schedule for future appointments and inquire about any overdue charges. Answer any questions patients have.

Perform general office duties, such as document preparation, scanning, faxing, mailing, and filing.

Prepare daily check deposit (if applicable).

Assist with protocol documentation as needed.

Help maintain inventory supplies; notify Practice Manager when running low.

Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.

Navigate software without assistance.

Must always represent the practice in a professional, pleasant, and cooperative manner.

Maintain regular attendance and adhere to assigned work schedules and office policies.

Must be flexible.

Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.

May be required to travel between office locations. Must be insurable by the company’s insurance.

Performs other related duties as necessary or assigned by management.

Minimum Requirements:

Working knowledge of dental terminology and practices.

Must be comfortable in a fast paced, quickly changing environment.

Strong organization, interpersonal and communication skills are essential.

Comfortable interacting with the general public.

Occasional weekend or evening hours may be required.

As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.

High School Diploma or equivalent

CPR Certification

Minimum one to three (1-3) years of relevant experience, preferably in a dental office.

Physical Requirements:

Ability to sit, stand and walk for extended periods of time.

Ability to lift up to 25 pounds.

Excellent speaking and listening skills, requiring the perception of speech.