Front Office Care Coordinator

About EPIC Health Partners

EPIC Health Partners is a mission-driven behavioral health organization focused on delivering person-centered care with excellence and compassion. We are expanding our team and seeking a compassionate and professional **Front Office Care Coordinator** to be the first point of contact for our clients and visitors.

Position Summary

As the Front Office Care Coordinator, you will be the welcoming face of EPIC Health Partners, ensuring a warm, organized, and efficient experience for all who walk through our doors. Your role is key to reducing client wait times, offering comfort items, maintaining front office flow, and supporting critical administrative operations.

🕒 Monday–Friday, Full-Time.  38-40 hours per week

Key Responsibilities

• Warmly greet and assist all clients, visitors, and staff in a friendly and respectful manner


• Track and minimize client wait times; log time and reasons, and work with clinical teams to expedite care


• Support client referrals to external providers or community resources


• Create and maintain a peaceful, organized front office environment in a fast-paced setting


• Add clients to the EHR system and maintain accurate records


• Complete data entry and upload critical documents


• Answer and route multi-line phone calls professionally and efficiently


• Verify insurance coverage and collect co-pay information


• Complete required reports


• Maintain confidentiality and adhere to HIPAA regulations


• Assist with internal and external correspondence


• Conduct Intakes as needed


• Perform light housekeeping to maintain a clean front area


• Other duties as assigned

You’re a Great Fit If You Have:

• High school diploma or equivalent (college courses in healthcare or admin a plus!)


• Experience in customer service, medical reception, or front office coordination


• Excellent verbal, written, and interpersonal skills


• Ability to multitask, stay calm under pressure, and prioritize efficiently


• Strong data entry, scheduling, and documentation skills


• Comfortable using EHR, Microsoft Office, and communication platforms

Compensation & Benefits

This is a full-time position offering a competitive compensation package, including:
- 401(k) with employer match
- Medical, Dental, and Vision insurance
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Growth and training opportunities within a supportive environment

Join Our Team

If you're someone who believes in putting kindness first, multitasks with ease, and takes pride in helping people feel seen and cared for—then we want to meet you! Apply today and be part of a team where your impact is felt every day.