Front Office Check-Out

Description

Job Summary:

The Front Office Check-Out Administrative Assistant will facilitate patient care by effectively facilitating patient flow.

Supervisory Responsibilities: N/A

Duties/Responsibilities:

• Schedule return appointments in Athena at the time of check-out; ensure follow up appointments are scheduled correctly.
• Collects co-pays, outstanding balances; collaborate with billing or check-in as needed.
• Create and print billing summary sheets for walk-in or add-on patients.
• Responsible for compiling and maintaining charge slips according to company policy and procedure.
• Assists with answering and routing incoming calls.
• Review and edit daily bank deposits and deposit report.
• Prepare and scan daily cashiers report.
• Post charges to patient accounts daily.

Enter daily charge data and balance daily transactions.

• Responsible for clarifying information or diagnosis by communicating with healthcare providers.
• Responsible for evaluating charge ticket coding by ensuring diagnostic and procedural codes are recorded accurately.
• Work with the billing/insurance department to maintain adherence to policies developed to ensure prompt payment of claims, collection of copays and balances.
• Maintain a high level of knowledge of administrative and billing skills, maintain a working knowledge of ICD-10 and CPT coding.
• Facilitate appointment scheduling, cancellations and rescheduled appointments in accordance with physician and/or office guidelines. 
• Advises patients of balances owed to GHSE and collects money.
• Coordinate with Billing for assistance with patient’s questions regarding account balances.
• Participate in weekly huddles with administrative staff.
• Maintain OSHA compliance in coordination with OSHA Compliance Officer.
• Performs other duties as assigned.

Requirements

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Excellent organizational skills and attention to detail.
• Ability to prioritize and delegate tasks.
• Ability to maintain confidential records.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Three years with medical office administrative experience.
• Proficient with EMR, Athena experience preferred.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.