Front Office Coordinator

Description

Job Title: Front Office Coordinator
Location: Revitalize SkinMD – Waco, TX
Position Type: Full-Time

About Revitalize SkinMD:
Revitalize SkinMD is a premier medspa in Waco, TX. We offer advanced aesthetic services in a welcoming and luxurious environment, driven by a team of highly skilled professionals who are passionate about client care. As part of the Empower Aesthetics network—backed by Shore Capital Partners—we have access to best-in-class business support, marketing, and operational resources that allow our practice to thrive.

Position Overview:
We are seeking a bright, outgoing, and highly organized Front Office Coordinator to be the welcoming face of our clinic. This role is crucial to creating a seamless and exceptional experience for our clients. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. Prior experience in aesthetics, dermatology, plastic surgery, or medspa settings is a strong plus.

Key Responsibilities:

• Delivering enthusiastic, 5-star service to every client—on the phone, via email, and in-person
• Greeting clients, checking them in/out, and managing front-desk flow
• Scheduling and rescheduling multi-provider appointments efficiently
• Answering phone calls, voicemails, and email correspondence professionally
• Re-engaging active and inactive clients with warmth and professionalism
• Providing general information on services and products offered
• Supporting a clean, welcoming, and professional lobby and clinic environment
• Participating in housekeeping duties to maintain the appearance of all rooms and common areas
• Collaborating with team members to support a positive and productive work culture
• Maintaining a neat, polished, and professional appearance at all times

What We Offer:

• Comprehensive onboarding and ongoing training
• Competitive hourly pay 
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO) and paid holidays
• Supportive, team-oriented work environment
• Opportunities to grow with a rapidly expanding aesthetics brand

Requirements

• 2+ years of front desk or administrative experience, ideally in a medspa, dermatology, plastic surgery, or salon/spa environment
• Excellent interpersonal and communication skills
• Strong multi-tasking, organizational, and time management abilities
• Experience using scheduling and EMR systems (training provided if needed)
• Willingness to learn about our services and support the practice in a variety of roles
• Detail-oriented, proactive, and able to work independently or in a team
• Flexible schedule and positive, can-do attitude

Join Us:
If you're passionate about customer service, enjoy working in a beautiful, fast-paced setting, and want to be part of a dynamic, growth-oriented team—we’d love to meet you.