Front Office Coordinator

Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, verifying insurance eligibility, collection of patient payments, responding to telephone inquiries, communicating through phone and digital platforms, and referral management.

Hours of Work: Monday- Friday – 8:30AM to 5PM

Essential Duties:

       Patient Check In:

• Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of digital patient records, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, document management including incoming and outgoing e-faxes and management of outstanding requests for information, timely completion of all assigned tasks.

     Patient Check Out:

• Provides administrative support for all aspects of closing a patient visit including posting over the counter payments, coordinating with clinical staff in managing in progress services, scheduling return appointments, and obtaining any necessary signatures. timely completion of all assigned tasks.

Required Skills:

• Bilingual (English/Spanish - preferred)


• Great communication skills – both written and verbal


• Strong interpersonal skills that are customer service focused


• Ability to key 40 words per minute with accuracy preferred


• Understanding of medical reimbursement and terminology and a complete understanding of general office duties


• Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail, and web based portals


• Ability to use all necessary office equipment computers, scanners, signature pads, phone system

Education and Experience:

• High School Diploma - required


• Experience in reception and/or customer service duties in a high-volume environment


• Healthcare industry experience - preferred

Mental, Physical & Performance Requirements:

• Abilities in planning, organizing, delegating, and supervising


• Abilities in problem solving


• Effective verbal and written communication


• Ability to read, concentrate, interpret, analyze information and apply to procedures


• Ability to set priorities among multiple requests, keep organized, and adjust to change


• Ability to interact with patients, medical and administrative staff, and the public effectively

Performance Requirements:

• Attendance onsite mandatory


• Ability to maintain work schedule and handle stamina throughout the day with work flow


• Ability to handle confidential information


• Ability to meet deadlines, adjust to changing requirements, and stress