Front Office Coordinator

About RHM:  

RHM Gynecology delivers restorative medical care for gynecological, reproductive, and fertility health needs throughout a woman’s reproductive continuum, puberty through menopause.  RHM medical protocols always promote the dignity of the human person and prioritizes the health and well-being of the whole person.  For more information about RHM visit our website at rhmgyn.com!

Job Overview:  

The Front Office Coordinator manages all the front office administrative tasks.  

Essential functions include but are not limited to:

• Ensure the front office is operating smoothly by managing and overseeing all the administrative duties for RHM Gynecology  


• Interface with patients to schedule appointments, manage inquiries, and coordinate communication 


• Receive and process payments  


• Coordinate all in-coming and out-going inquiries and communication within a 24-hour period   


• Receive and direct phone calls to the appropriate personnel  


• Collect and file patient paperwork and medical records, including insurance information, patient in-take form, charting information, test results, and external medical reports 


• Manage in-coming and out-going medical records to other facilities 


• Manage in-coming and out-going faxes and emails   


• Manage appointment calendar and schedule both in-person and telehealth appointments  


• Receive and sort incoming mail and prepare outgoing mail  (when in office)
  

• Maintain stock of office supplies (when in office) 


• Ensure reception area is well maintained (when in office)


• Greet patients  (when in office)
  


• Provide other administrative tasks as necessary   
  

Qualifications  

• Align with the mission of RHM, which recognizes that all persons have dignity from the moment of conception until natural death 


• 1 -2 years of work experience in an administrative role preferred 


• Knowledge of general administrative and clerical procedures 


• Exceptional attention to detail  


• Strong organizational and time management skills 


• Ability to prioritize and efficiently manage tasks within a fast-paced working environment  


• Excellent communication and interpersonal skills 


• Strong problem solving and analytical skills 


• Intermediate computer and software skills   


• Ability to learn new software, including Athena, Microsoft Outlook 365 and RingCentral 


• Working knowledge of healthcare insurance and medical terminology (preferred)  

Physical Requirements: 

• Hearing: Adequate to perform job duties over the telephone. Able to respond to verbal questions. 


• Speaking: Must be able to communicate clearly to patients and staff over the telephone. 


• Vision: Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens. 

• Other: Requires long period of times sitting, viewing computer screen and repetitive keystrokes.