Front Office Coordinator

Position Overview

The Front Office Coordinator plays an important role in creating a welcoming and positive experience for patients while supporting the daily operations of the hearing care clinic.

This position is ideal for someone who enjoys working with people, is detail-oriented, and can manage multiple administrative responsibilities in a busy healthcare setting.

Key Responsibilities

• Greet patients and visitors, providing a welcoming and professional experience.
  
  


• Manage appointment scheduling, confirmations, and patient check-in and check-out.
  
  


• Answer incoming calls, respond to patient inquiries, and assist with appointment requests.
  
  


• Maintain accurate patient records and update information in the practice management system.
  
  


• Enter and update patient insurance information in the system.
  
  


• Collect patient payments and process transactions accurately.
  
  


• Coordinate with hearing care providers to ensure smooth patient flow and efficient daily operations.
  
  


• Assist patients with basic hearing aid inquiries, including coordinating service appointments and repairs.
  
  


• Support general office operations, including maintaining supplies, organizing paperwork, and managing correspondence.
  
  


• Build positive relationships with patients and provide exceptional customer service.
  
  

Requirements

• Previous experience in a medical office, reception, or customer service role preferred.
  
  


• Strong communication and interpersonal skills with a patient-first approach.
  
  


• Excellent organizational skills and attention to detail.
  
  


• Ability to multitask and prioritize responsibilities in a fast-paced environment.
  
  


• Comfortable using computers, scheduling software, and electronic patient records.
  
  


• Professional, dependable, and able to work both independently and collaboratively.
  
  

Benefits

• Health benefits
  
  


• Generous paid time off and holidays
  
  


• Matching retirement plan
  
  


• Supportive and collaborative work environment
  
  


• Opportunities for professional growth and development