Front Office Coordinator

Job Type

Full-time

Description

We are building West Central Florida's premier destination for fully-integrated ophthalmology, medical optometry and optical retail services.

At the Pasadena Eye Center, a Sight360 company, we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to care for our patient's sight every day.

We've assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health - ophthalmology, optometry and optical retail services - to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients.

That's the Sight360 difference!

Requirements

The Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the "front office" activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Essential Functions and Responsibilities:

Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointments
Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrival
Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies
Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
Protect patient rights by maintaining confidentiality of personal and financial information
Maintain operations by following processes, procedures and reporting necessary changes
Accept deliveries and route them to appropriate departments when required
Answer incoming calls
Contribute to team effort by accomplishing related tasks as needed
Review charts and reach out to providers as needed to verify or validate orders
Work at multiple facilities within the market as needed
Qualifications:

2-3 years of clerical/reception experience in a medical office setting
EMR Experience
Ability to type 40 to 50 WPM
Bilingual (English/Spanish) preferred
Skills and Abilities:

Proficiency with standard office software applications (Outlook, Microsoft Office ®)
Detail oriented
Ability to multi-task and work across the organization
Excellent communication and interpersonal skills
Enjoys interacting with patients, techs, and other healthcare professionals
Enjoys creating a friendly atmosphere
Good at coordinating with others to meet collective goals
Proactive and optimistic
Benefits:

PTO
8 Paid Holidays
Medical, Dental, Vision
401k Match

Salary Description

$15 - $17/hour commensurate with experience