Front Office Director

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

The Front Office Director is responsible to leading and managing all front office operations to ensure exceptional guest experiences, efficient departmental performance, and achievement of hotel service and financial goals. This role oversees the Front Desk and Royal Services teams, ensuring the highest standards of hospitality, professionalism, and operational excellence

Qualifications Standards:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Experience

• Minimum 3 years of progressive hotel front office experience.
• Luxury, resort, or full-service hotel experience preferred.

Skills & Competencies

• Strong leadership and team development skills.
• Exceptional guest service and conflict resolution abilities.
• Excellent verbal and written communication skills.
• Strong Financial Acumen
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency with hotel management systems and Microsoft Office applications.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work flexible schedules, including evenings, weekends, and holidays as required.
• Ability to respond to operational emergencies when necessary.

Performance Expectations

• Achievement of guest satisfaction and service quality targets.
• Positive employee engagement and retention metrics.
• Effective management of labor and departmental expenses.
• Compliance with brand standards and operational procedures.
• Successful resolution of guest concerns and service recovery situations.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.