Front Office Executive

Key Responsibilities:

• Handle guest check-in and check-out procedures smoothly and professionally
  

• Manage phone, email, and in-person reservations
  

• Address and resolve guest inquiries, concerns, and complaints promptly
  

• Maintain the guest ledger and manage billing and payment processes
  

• Coordinate with other departments to ensure guest satisfaction
  

• Manage online bookings and guest communication platforms
  

• Assist with daily front office reports and documentation
  

• Upsell hotel services and packages to maximize revenue
  

• Ensure professional front desk presentation and conduct
  

Requirements

• Minimum 2 years of experience in a hotel front office or guest service role
  

• Strong communication and interpersonal skills
  

• Familiarity with hotel reservation systems / PMS 
  

• Well-groomed and professional appearance
  

• Ability to handle high-pressure situations with grace and efficiency
  

• Flexible with shifts, including weekends and holidays
  

Benefits