Front Office Lead

Company : Rise Health Services

Job Type : Full Time

Las Cruces, Nm

Job Description - Front Office Lead

Full-time

Description

About the Company

Rise Health is a platform acquisition company re-engineering the current primary care fee-for-service paradigm. We deliver an integrated, value-based care clinical program centered around partnership with pre-existing primary care practices. We transition them to our proprietary tech and data-driven platform to support profitable risk management in the value-based environment. We are backed by private equity sponsors and led by a management team with deep experience in healthcare investing.

Position Summary

We are seeking an organized and customer-focused Front Office Lead to oversee daily operations of the front desk team and ensure a smooth, professional, and welcoming experience for patients, visitors, and staff. The ideal candidate will provide leadership, support, and coordination for front office staff while actively managing front desk tasks such as scheduling, check-in/out, and administrative workflows.

The successful candidate will be responsible for the following:

Key Responsibilities:

Leadership & Supervision:

· Supervise, train, and support front desk/reception staff.

· Assign daily responsibilities and ensure coverage for all front desk functions.

· Monitor performance and provide feedback or coaching as needed.

· Serve as the primary point of contact for front office operations and escalate issues when necessary.

Operational Duties:

· Greet and check in patients in a friendly and efficient manner.

· Schedule and confirm appointments, follow-ups, and referrals.

· Verify patient information, insurance eligibility, and collect co-pays or payments.

· Ensure accurate and timely data entry in the electronic health record (EHR) system.

· Handle phone calls, respond to inquiries, and route messages appropriately.

· Maintain patient confidentiality and comply with HIPAA regulations.

Administrative & Quality Support:

· Ensure front office processes follow company policies and customer service standards.

· Assist with audits, reports, and administrative projects as assigned by management.

· Identify and implement process improvements to optimize patient flow and front office efficiency.

Requirements

· High school diploma or equivalent (required); associate degree or relevant certification (preferred).

· 2+ years of front office or customer service experience in a medical or dental office.

· 1+ year of leadership or supervisory experience strongly preferred.

· Proficiency with scheduling software and electronic health records (EHR) systems (e.g., Athena, Epic, eClinicalWorks).

· Strong communication, multitasking, and organizational skills.

· Professional demeanor and ability to resolve conflicts or complaints effectively.

· Knowledge of insurance verification, billing basics, and HIPAA compliance.

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Front Office Lead

Job Description - Front Office Lead

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