Front Office Manager

Front Desk Manager– Fairfield Inn & Suites Lincoln Southeast
8455 Andermatt Drive, Lincoln, NE

Are you passionate about creating exceptional guest experiences? Do you have prior front desk experience and proven leadership skills? If so, we’d love to talk with you!

Apply in person or simply click the “Apply Now” button.

Job Purpose

The Front Desk Supervisor oversees front desk operations while delivering outstanding guest service and leadership. This role ensures smooth day-to-day operations, provides training and guidance to team members, and resolves guest concerns to guarantee a consistently high level of hospitality.

Key Responsibilities

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  Lead, train, schedule, and coach the front desk team to deliver an outstanding guest experience.

  
  


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  Greet and assist guests at the desk, providing information about the property and services.

  
  


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  Monitor lobby activity, room status, and group activity, and communicate effectively with other departments.

  
  


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  Handle guest concerns with professionalism and resolve issues promptly.

  
  


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  Support team members by delegating tasks, monitoring performance, and fostering a positive, inclusive work environment.

  
  


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  Ensure compliance with cashiering, deposits, key control, and overall safety procedures.

  
  


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  Provide emergency and safety support as needed.

  
  

Skills & Qualifications

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  Education: High school diploma or equivalent required.

  
  


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  Experience: Previous hotel front desk experience required; supervisory experience preferred. Prior Marriott experience and knowledge of FOSSE PMS a plus.

  
  


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  Excellent communication skills (verbal and written).

  
  


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  Strong customer focus with the ability to anticipate and respond to guest needs.

  
  


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  Experience in cash handling, credit card transactions, and confidential information management.

  
  


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  Ability to multitask, remain composed under pressure, and resolve conflicts effectively.

  
  


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  Proficiency with property management systems, switchboards, and general office equipment.

  
  

If you’re ready to bring your hospitality expertise and leadership skills to a growing team, we’d love to meet you!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.