Front Office Manager

Assistant General Manager

Job Title:

Front Office Manager

Department:

Operations

Reports To:

General Manager

JOB DESCRIPTION:

Company Overview: At Verus Hospitality, we believe that great hotels don’t just meet expectations, they elevate them. We’re a forward-thinking management company with a passion for creating memorable guest experiences across a variety of select-service and extended-stay brands. Our success is built on a foundation of trust, teamwork, and a relentless commitment to doing what’s right. We aim to develop leaders at every level and inspire our teams to dream big while providing them with the tools and support they need to turn those dreams into reality. If you're ready to lead with purpose and make a lasting impact, we invite you to join us on this exciting journey.

Job Summary: The Front Office Manager plays a key leadership role in the daily success of the hotel. This position oversees all Front Office operations with a strong focus on guest satisfaction, team engagement, and operational consistency. The ideal candidate brings experience in guest service and hotel operations and thrives in a hands-on environment. You’ll guide your team to deliver a welcoming, efficient, and dependable guest experience while supporting the General Manager in maintaining overall operational and financial performance.

Key Responsibilities:

Guest Experience & Front Office Leadership: 

• Lead all aspects of Front Office operations, ensuring an exceptional, seamless guest journey from arrival to departure.
• Resolve guest concerns promptly and professionally, maintaining composure and empathy in every interaction.
• Build and sustain a service-oriented culture aligned with the hotel brand 
• Maintain accurate room inventory, rate integrity, and compliance with brand and Verus Hospitality standards.

Team Management and Collaboration: 

• Recruit, train, and mentor front desk and cross-trained team members.
• Foster open communication between Front Office, Housekeeping, and Maintenance to ensure smooth daily operations.
• Model professionalism and consistency, setting clear expectations and holding the team accountable for results

Housekeeping Partnership: 

• Coordinate daily room status updates and collaborate with Housekeeping to achieve room readiness goals.
• Conduct room inspections and support quality control efforts to ensure brand standards are consistently met.
• Assist with scheduling, inventory, and ordering of supplies as needed.

Operational and Financial Support: 

• Review daily reports and performance metrics to help identify operational improvements and cost efficiencies.
• Support labor and expense management efforts while maintaining service excellence.
• Participate in revenue and performance meetings to understand business drivers and priorities.

Safety and Compliance: 

• Uphold all safety, security, and cleanliness standards.
• Ensure compliance with hotel policies, local regulations, and brand requirements.

Qualifications:

• Minimum of 2 years of hotel experience, with at least 1 year in a supervisory or leadership role.
• Proven ability to lead, coach, and motivate a team in a fast-paced environment.
• Strong decision-making and communication skills with a natural ability to connect with guests and employees.
• Working knowledge of hotel systems (PMS, POS, and OTA extranets).
• Ability to work a flexible schedule including weekends, holidays, and evenings as required.

Why Verus Hospitality?

At Verus, we’re not just managing hotels, we’re changing the way people experience hospitality, one hotel at a time. We believe in creating places where people feel connected, valued and inspired. If you’re a results-driven leader that thrives on making an impact and fostering a culture where both guests and employees flourish, we want you on our team.