Front Office Manager

• Manage the daily activities of the Front Office, Telecommunications, Bell/Door, and Concierge departments, ensuring alignment with hotel service standards and financial goals.
  
• Participate in and lead departmental meetings to gather and share relevant operational information.
  
• Oversee scheduling of all Front Office personnel, ensuring optimal coverage and service consistency.
  
• Manage payroll and control labor costs in alignment with established Labor Standards.
  
• Administer the corporate airline mileage program and marketing promotions involving the Front Office.
  
• Ensure staff adherence to all credit and cash handling policies and procedures to reduce bad debts and rebates; perform quality audits and implement corrective action when needed.
  
• Support team members in handling guest issues, escalations, and service recovery in a professional and timely manner.
  
• Foster positive employee relations and promote strong inter- and intra-departmental collaboration; model this behavior for other managers and line staff within the Front Office.
  
• Proactively address operational issues, seek employee input, develop resolution plans, and follow up with feedback and encouragement.
  
• Ensure Front Office personnel actively participate in all property safety awareness programs.
  
• Ensure department supervisors are dependable, accessible, and project a positive, professional, and polite attitude at all times.
  
• Conduct and deliver timely performance reviews for the Front Office team.
  
• Ensure all staff adhere to the Hotel's established standard operating procedures.
  
• Administer discipline within the Front Office in a fair, firm, and consistent manner.
  
• Develop and manage recognition programs within the Front Office, ensuring prompt and consistent administration.
  
• Maintain impeccable grooming standards for all Front Office employees, including proper uniform and nametag compliance.
  
• Monitor occupancy and pace forecasts, planning staffing and operations accordingly to maximize service and revenue.
  

Requirements

Required qualifications:

• Bachelor’s degree in Hospitality Management or related degree.
  

• Minimum of two to five years of experience in the Department.
  

• Ability to work effectively in a fast-paced, high-volume environment and manage a large, diverse workforce.
  

• Strong leadership skills with the ability to motivate staff and foster professional development.
  

• Excellent verbal and written communication skills.
  

• Strong analytical skills, with the ability to monitor occupancy trends and pace forecasts.
  

• Solid understanding of Front Office systems (PMS), credit/cash procedures, and hotel operations.
  

• Ability to promote a positive, service-oriented culture aligned with luxury hospitality standards.
  

• Physical Requirements:
  

• Constant standing and walking throughout the shift. 
  

• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
  

Benefits

• TN Visa provided
  

• 70,000 USD Annual Gross Income 
  

• Accommodation provided during 1st month at the hotel
  

• 2 Weeks of Vacation after 1 year
  

• 7 sick days per year
  

• 401(K) Company Match after 6 months
  

• Medical insurance (after 60 days)
  

• Flight from home city to USA