Front Office Manager- Couples Sans Souci

COUPLES SANS SOUCI - FRONT OFFICE MANAGER

We want you to “Grow Your Career” with us

At Couples Resorts, we offer the most Inclusive Vacation anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guest in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and you have the requisite experiences, competences and qualifications below, then we invite you to submit your application for the position of Front Office Manager.

Job Summary

This cheerful, quick, multi-skilled Colleague is accountable to the Operations Manager and fully leads the Front Office/Reservations Team to meet and exceed the required Couples Sans Souci's standards.

The Front Office Manager is responsible to ensures correct processing of reservations, check-in, check out, while ensuring consistent positive communication with guests during their stay. Safe luggage handling practices, timely transfer arrangements, excellent telephone service and accurate money transactions; all backed by excellent customer care.

The Front Office Manager liaises with all Departments to ensure the most impactful guest delivery and liaison with Central Reservations to support and assist with accurate processing.

Duties & Responsibilities include but are not limited to:

• 
  Assist in ensuring that the welcoming  of  Guests and disembarkation, luggage, champagne, swift check-in and efficient, friendly transfer to their rooms are done to standard by team members.


• Work alongside Guest Services to ensure prompt handling of guest comfort lost or late luggage.


• Liaise constantly with the airport to reconfirm  guests are on their way.


• Monitor the team to practice impeccable checkout operations.


• Ensure the team answers all phone calls warmly and promptly .


• Monitor and ensures that all updated guest reservations with Romance Reward Points in system.


• Prepares and review all daily, weekly and monthly reports in a timely manner.


• Consistently does the induction and training of new team members as set out in Policy and Procedures.


• Promptly, accurate and consistent update of department manual as soon as a change is made to the department standard operations.

The successful candidate 
should:

•  Have a minimum of three (3) years’ experience in similar position.


•  Tertiary certification in Hospitality Management or related certification


•  Possess excellent Time Management, outstanding Human Relations and Problem-solving skills.


•  Posses excellent interpersonal and communication   skills.


•  Have keen eyes for details


•  Be knowledgeable of Guest travel and airline flight operations.


•  Be highly customer service oriented.


•  Be innovative, Creative and Hands-On approach to management.


• Have the ability to build, train  and manage a dynamic team.


• Be willing to work flexible hours and days of the week
  

Are you the right person?

Please submit your application and resume online to:

https://couples.bamboohr.com/jobs

by Thursday, July 31, 2025.