Front Office Manager - Holiday Inn Express Milwaukee/West Allis

Description

We are seeking a dedicated and experienced Front Office Manager to join our team at Holiday Inn Express & Suites Milwaukee/West Allis.  The ideal candidate will assist in overseeing the daily operations of the hotel, ensuring exceptional guest experiences and maintaining high standards of service.

Key Responsibilities:

• Support the General Manager in managing hotel operations, directly overseeing the Front Desk and Breakfast departments.
• Ensure compliance with brand standards and company policies.
• Assist in training, supervising, and evaluating hotel staff.
• Handle guest inquiries and resolve issues promptly and professionally.
• Monitor financial performance and assist in budget management.
• Implement marketing strategies to enhance hotel visibility and occupancy rates.
• Maintain a safe and secure environment for guests and staff.

Requirements

Skills and Qualifications:

• Previous experience in hotel guest services required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours including nights, weekends and holidays.
• Strong problem-solving skills and attention to detail.
• Commitment to providing outstanding customer service.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.  If you are passionate about hospitality and have a proven track record in hotel management, we encourage you to apply.