Front Office Medical Assistant

Description

The Medical Assistant (MA) at Tatum Psychology Employment Group will provide front office support for the psychiatric department, including front desk operations, phone support, and clerical tasks. The Medical Assistant will assist with patient care by taking vitals, documenting patient status, and helping to ensure a safe, supportive environment. The MA will also play a key role in supporting the clinical team throughout the treatment process, helping maintain smooth patient flow and coordination of care. Additionally, the MA will assist with setting up and coordinating telepsychiatry appointments and will provide supportive presence and observation during child and adolescent psychiatric visits as directed by clinical staff.

Schedule: Monday - Friday 8:30am - 5:00pm

1. Patient Engagement & Support

• Create a welcoming environment by building rapport and helping patients feel at ease.
• Provide a supportive and observant presence during child and adolescent psychiatric visits, ensuring a safe environment.
• Provide basic patient-support tasks such as routine monitoring and assisting with patient flow.

2. Clinical Assistance

• Support telepsychiatry appointments, including preparation and coordination
• Measure and record patient vital signs
• Assist the psychiatric care team during treatment by coordinating communication, gathering information, and facilitating smooth transitions.
• Collect samples for testing.
• Sterilize and maintain equipment and supplies.

3. Administrative & Operational Support

• Manage scheduling, documentation, and other administrative duties as needed.

ADDITIONAL FUNCTIONS:

1. Performs other duties as may be assigned.
2. Follows and supports TPEG policies and procedures.
3. Works collaboratively and cooperatively with internal and external partners.
4. Represents TPEG, Inc., by embodying the mission, vision and values of the organization.
5. Travels occasionally during the workday and on occasional overnight stay. (Compensation for mileage, food and lodging provided.)
6. Maintains regular attendance at work and company activities and demonstrates punctuality regarding deadlines.
7. Displays creativity and vision in recommending new tactics and strategies.
8. Expands and updates job knowledge through educational opportunities and professional learning.

The description of job functions reflects general details as necessary to describe the principal duties, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Employees who hold this position may be asked to perform other duties as assigned.

MINIMUM QUALIFICATIONS:

1. EDUCATION: High School Diploma, GED, or equivalent
2. LICENSURE: Applicant must have completed a Medical Assistant (MA) program or hold a Certified Nursing Assistant (CNA) certificate/license.  
3. RELATED EXPERIENCE: Two (2) years of experience working as a MA or CNA.
4. OTHER EXPERIENCE / SKILLS REQUIRED: Demonstrated ability to engage professionally with patients, colleagues, and community partners.

• Experience working with culturally diverse individuals and communities or have otherwise demonstrated a commitment to strengthening engagement of a diverse community and skill in communicating with diverse populations.
• Familiarity with equity and/or diversity initiatives within an organization.
• Written and oral communication skills sufficient to perform essential functions.
• Demonstrated ability to make decisions independently and use initiative to accomplish complex assignments with general instruction and guidance.
• Demonstrated ability to exercise judgment and integrity on the job with confidentiality, tact, and diplomacy.
• Demonstrated ability to organize time and other resources to perform multiple tasks.
• Demonstrated ability to complete work accurately and in a timely manner with attention to detail.
• Demonstrated ability to work well with others and to provide effective team leadership.
• Demonstrated strong customer service mindset.
• Proficiency in word processing and database and/or spreadsheet applications.
• Physical and mental attributes sufficient to perform essential functions.
• Demonstrated ability to recognize merit, excellence and intelligence in staff and potential employees.
• Valid Driver's License / Clean Driving Record

PREFERRED QUALIFICATIONS:

1. Previous experience working in a mental health or substance use treatment facility.

2. Proficient in English Language

3. Proficient communicator

WORKING CONDITIONS:

1. Work settings vary from offices, program sites, and stakeholder locations

2. Travel modes can include the use of company or personal transportation